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Customer Service Agent
HarperCollins Publishers
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 8 days ago
About this role
Customer Service Agent Application Deadline: 15 November 2026 Department: Supply Chain Employment Type: Permanent Location: Glasgow Description Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines. Key Responsibilities + Processing orders and taking calls from our customers when needed + Taking ownership of customer issues, escalations, or complaints in a professional and timely manner + Enhancing customer service experience wherever possible + Keeping accurate records and documenting customer service actions + Managing volumes to achieve daily department SLA’s Skills, Knowledge and Expertise + Proven work experience in a similar type of role focused on customer service + Excellent knowledge of management methods and techniques + Experience working closely with clients and customers + Experience handing customer issues and complaints professionally and efficiently + Enthusiastic and proactive + Complaint resolution + Work collaboratively with relevant stakeholders + Organised and efficient + Resilient and able to work under pressure + Results and targets focused