At Everlast Gyms, our people are at the heart of everything we do. Their passion, energy and commitment create an experience that keeps members engaged, motivated and returning time and time again.
As a Sales Host, you'll play a key role in growing our membership community by delivering exceptional customer experiences, driving membership sales and supporting member retention. Every interaction is an opportunity to make a positive impact, whether you're welcoming a prospect, supporting an existing member or promoting the products and services that help people achieve their goals.
This is an ideal opportunity for someone passionate about sales, fitness and customer service who wants to develop their career within a fast-growing fitness business.
Why Join Everlast Gyms?
Free Everlast Gyms membership
20% colleague discount across all Frasers Group brands
Eligibility for the Everlast Gyms Monthly Champions recognition programme
Opportunities to deliver Personal Training sessions outside of contracted hours
Training and development opportunities to support career progression
Opportunities to gain experience delivering Group Training classes
Be part of a high-performance culture that rewards ambition and results
Job Description
The Role
As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club.
You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.
Membership Sales & Retention
Deliver exceptional experiences that convert prospects into members
Drive membership sales, renewals, upgrades and secondary spend opportunities
Conduct tailored club tours based on individual fitness goals and needs
Use effective questioning, rapport building and objection handling techniques
Follow up enquiries and leads to maximise membership conversion
Build strong relationships with members to improve retention and engagement
Support the delivery of club sales and retention targets
Customer Experience
Provide a friendly, professional and welcoming environment for all members and guests
Handle member queries and concerns efficiently and professionally
Promote the products, services and fitness solutions available within the club
Actively support club initiatives, events and member engagement activities
Represent the Everlast Gyms brand with energy and professionalism
Operational Excellence
Support the day-to-day operation of the club
Act as a key holder when required
Maintain high standards of cleanliness, presentation and safety
Support gym floor standards and member-facing areas
Assist with gym resets and operational tasks where required
Utilise membership and CRM systems effectively to manage enquiries and member information
Team Contribution
Work collaboratively with the wider club team to achieve business goals
Support national campaigns, challenges and initiatives
Contribute to a positive and engaging club culture
Take ownership of personal performance and development
Qualifications
What We're Looking For
Essential
Passion for fitness, customer service and sales
Strong communication and relationship-building skills
Positive, confident and outgoing personality
Target-driven mindset with a desire to achieve results
Strong organisational and administration skills
Ability to work independently and as part of a team
Flexible approach to working hours, including weekends and Bank Holidays
Desirable
Previous experience in sales, hospitality, retail, leisure or customer service
Experience working toward sales or performance targets
Knowledge of membership sales or customer retention principles
Experience using sales, booking or membership systems
Additional Information
Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.
We're committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management.
Whether you're starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised.
To succeed with us, you'll embody our principles:
Think Without Limits
Challenge yourself, embrace opportunities and continuously improve.
Own It and Back Yourself
Take responsibility, deliver results and make a positive impact every day.
Be Relevant
Create meaningful experiences for our members, colleagues and communities.
Communication
Delivery
Weekend work
Pay
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