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Courier Trainer and Onboarding Specialist
Evri Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/5/2026
About this role
Join the Evri Final Mile Team as a Fixed Term Courier Training and Onboarding Specialist! Pay: £28000 - £32000 plus bonus and benefitsLocation: Luton - Contract: 6 Month FTC Hours: Full-time hours any 5 days over 7 Monday to SundayThis role is ideal if you’re local to Luton confident using smartphone apps and enjoy helping people. Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! What You’ll Be Doing Day to Day as our Courier Training and Onboarding Specialist As a Courier Training and Onboarding Specialist , you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect. Responsibilities Support the onboarding of new couriers and allocate work effectively. Monitor parcel scanning, courier readiness and ensure compliance throughout the process. Address local issues such as late couriers, scanning delays, or missing parcels before escalating. Use the Service Tracker to raise timely, transparent escalations when needed. Support couriers with manifests, routing, and operational queries. Provide daily operational feedback to the Territory Manager to optimise performance. Interested? Here’s What You’ll Need to Succeed A current UK driving licence. Solid understanding of the self-employed courier model. Experience working in a fast-paced, customer-focused operational environment. Strong problem-solving, organisation, and attention to detail. Confident communication skills and the ability to spot and escalate risks quickly. Apply today and help create exceptional Day 1 experience for our couriers!