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Key skills in this ad
Skills and tools
Customer service
Facilities management
Helpdesk
B2B
Manufacturing
Higher education
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Are you a proactive communicator with a passion for and operational excellence? Join our Customer Services team as a Coordinator and become the central point of contact for our strategic FM partnerships.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
Manage and respond to FM enquiries across phone, email, and digital channels
Resolve complaints and feedback at first contact or escalate appropriately
Collaborate with internal teams to troubleshoot and resolve service issues
Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
Support daily routines and contribute to continuous service improvement
What We Look For
Clear and confident communication skills
Strong time management and multitasking abilities
Experience in fast-paced environments and B2B customer service
A collaborative mindset and solution-oriented approach
Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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LI-Hybrid
ADTcustomerservice
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Communication
Hybrid working
Pension
Pay
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