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About this role
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
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We are seeking an experienced Customer Implementation & Training Specialist to support the deployment, adoption and ongoing use of the GOLDesp maintenance and engineering management system within military aviation environments.
This is a highly customer-facing role combining implementation consultancy, training delivery, business process alignment and sustainment support. The successful candidate will work directly with customer organisations throughout the implementation lifecycle, from requirements gathering and process mapping through to training delivery, user acceptance testing (UAT), go-live support and post-implementation sustainment.
During the first 12 months, approximately 75% of the role will focus on the development and delivery of customer training programmes.
Role Responsibilities
The role requires an individual who is comfortable operating independently at customer facilities, building trusted relationships, solving problems collaboratively and representing the company in front of customer stakeholders.
Support new customer implementations of the GOLDesp application.
Gather and analyse customer requirements and operational processes.
Align customer business processes and maintenance workflows with GOLDesp functionality and best practices.
Support implementation planning activities in partnership with Project Managers and customer stakeholders.
Assist customers through User Acceptance Testing (UAT) activities.
Support customer readiness and transition to operational use.
Provide on-site support during system deployment and go-live events.
Training Delivery
Lead the development, preparation and delivery of customer training programmes.
Deliver instructor-led training to military and civilian users across a variety of functional areas.
Adapt training content and delivery approaches to meet customer requirements and user experience levels.
Assess training effectiveness and recommend improvements.
Act as a trusted subject matter expert during training and implementation activities.
Customer Support & Sustainment
Support existing customers following implementation.
Respond to customer tickets, service requests and operational queries.
Investigate application issues and work with internal teams to support resolution.
Provide guidance and best-practice advice relating to GOLDesp functionality and business processes.
Maintain strong customer relationships and support continued customer success.
Customer Engagement
Work independently on customer sites across the UK and Europe.
Facilitate workshops, requirements sessions and process reviews.
Build productive relationships with customer stakeholders at all levels.
Represent the business professionally in customer-facing situations.
Identify opportunities to improve customer adoption and utilisation of the solution.
Extensive experience using and supporting the GOLDesp application.
Experience working with military aviation operators and support organisations.
Experience conducting business process mapping and workflow analysis.
Experience developing training materials, user guides and other learning resources.
Experience supporting enterprise software applications in operational environments.
Understanding of software implementation lifecycle and change management principles.
Project coordination or professional services experience.
Employee Benefits
The Tapestry benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:
Competitive salary and annual incentive plans
Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
25 days plus UK public holidays
Pension Plan with up to 5% employer contribution
Company paid BUPA Medical Plan
4x annual salary life insurance
Learning Together Programme to support your on-going personal and career development
Access to Boeing’s Well Being Programs, tool and incentives
Travel Requirements
This role requires regular travel to customer locations across the UK and Europe. Candidates should be willing and able to travel for up to 90 days per year, including attendance at customer sites for implementations, training delivery, UAT support and go-live activities.
Relocation
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Work Authorization
This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom.
Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Applications for this position will be accepted until Nov. 27, 2026
Export Control Details:
Non – US based job
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a BPSS clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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Relocation support
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Security clearance
Pay
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Visa sponsorship and relocation: not stated in the ad.
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