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Commercial Bank - Senior Relationship Manager (Digital, Technology and Communication) - SVP
Citibank, N.A. United Kingdom
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/9/2026
About this role
Citi Commercial Bank (CCB) is a fast growth business with vision to significantly scale up over the next five years and beyond. Coverage of companies in the fast growing Digital/ FinTech space are a core part of this strategy. The primary responsibilities for the Relationship Manager - Digital will be to develop new banking relationships and to provide solutions for existing Digital/ FinTech CCB clients operating in the payments ecosystem. The job involves day-to-day co-operation with Citi colleagues in various countries, including working with the credit underwriting team, subsidiary relationship managers, product and implementation teams. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB team across the region for Digital/ FinTech companies. Key Outline The key outline of this London-based role is to help develop new relationships and to nurture the growth of revenues from CCB clients in the Digital/ FinTech space who are headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realization. Through those activities, you’ll achieve an annual growth rate in revenue for the CCB business whilst overseeing your clients’ sales performance. Main Responsibilities * Acquire new, multi-product, Digital/ FinTech customers for the Bank; * Managing relationships and providing service for CCB Digital customers in the UK; * Proper account planning is expected, the RM has to determine and plan the future relationship, business opportunities, products to sell, etc.; * Work closely with the Sector Head, the wider UK CCB team, CCB Cash Sales Transactors, Markets experts and junior staff on a daily basis; * Monitoring and supporting the products’ implementation process; * Managing customers and transactions in the CRM platform; * Close cooperation with Banking Capital Markets and Advisory teams to address opportunities within the Digital space; * Frequent interaction with other CCB teams across the globe; * Verifying adherence to global Know Your Customer (KYC) standards during the onboarding and periodic review processes; * Maintaining overall control and accountability for the managed cross-border transactions referrals; * Participate in structuring new product solutions specific to Digital/ FinTech clients and the industry segment. Experience/Knowledge/Skills/Languages: * Excellent knowledge of the Digital/ FinTech market, customers, ecosystem, competition, local regulations; * Good knowledge of corporate finance, FX, cash management and trade products are needed; * Thorough understanding of banking products for digital/technology customers; * Experience in Commercial / Relationship Banking with international customers; * Ability to assess the credit risk of digital/technology companies; * Experience of the implementation / onboarding process; * Team player with the ability to collaborate across the wider UK CCB team and the Global Digital Team, as well as requesting support from the appropriate team members as required; * Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits; * Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources. Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: • Honesty, integrity and reputation • Financial soundness • Competence and capability In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks. ------------------------------------------------------ Job Family Group: Commercial and Business Sales ------------------------------------------------------ Job Family: Relationship Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).* *View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*