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Senior Claims Handler EL/PL
Davies
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/2/2026
About this role
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: * Reward platform – discounts for over 800 retailers * 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) * Development, training, and professional qualifications The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00 * To establish if cover is in place for the claim. * To record all claims on the digital claims handling system. * To investigate all liability claims either from the desk or by instructing loss adjusters. * To make the decision on liability. * To negotiate settlement of the claim. * To ensure compliance with all legal timescales and client SLA’s. * To build relationships with external clients and stakeholders. * Experience of policy wording and terms and conditions. * Knowledge of insurance and the insurance market. * Knowledge of how to value an injury claim. * Knowledge of reserving philosophies. * Knowledge of Civil Procedure Rules and the Claims Portal. * Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions * To authorise payments to defined limits * Act as a mentor and coach to junior colleagues * Good communications skills at all levels. * Excellent customer service. * The ability to work as part of a team. * To take responsibility for your own workload. * Must be able demonstrate adaptability and flexibility. * Good planning and organisational skills. * Good IT skills * This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Career & Purpose * Davies Innovation Lab * Leadership training programme * Funding for professional qualifications * Thrive at Davies; learning opportunities Environmental & Social * The Davies Foundation * Local charity funding * Pennies To Heaven * Employee Resource Groups * Employee volunteering programme Financial Health * Pension, 5% employee and 5% employer contribution * My Choices at Davies provides; High Street discounts and Financial wellbeing hub * Life assurance: x4 * Refer a Friend * Cycle to Work Scheme * Lease car salary sacrifice * Davies Incentive Plan * Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing * Wellbeing centre; move, munch, money & mind focus * Discounts with 100's of UK retailers * EAP; 24/7 confidential helpline * 25 days holiday, increases to 26 days after 5 years and 27 after 10 years * Flexible working * Dress for your day * Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage * Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan INDUKI