EXPLORE YOUR NEXT CHAPTER
AC Customer Coordinator
Ingeus
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 8 days ago
About this role
Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives. Job Description Salary: £31,303 per annum + up to 10% annual bonus & benefits package Location: On site 5 days per week, Norman Road, Greenwich, SE10 9EH The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service. What you will be doing? * Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call * Managing daily appointment sessions * Carrying out ‘reminder’ calls to customers for appointments * Monitoring session progress & backfill appointments where necessary * Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners) To be successful you require: * Strong IT Literacy – working knowledge of CRMs * Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs * Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users At Ingeus, we’ve spent time listening to our employees to build our benefits package; * 25 days of annual leave plus bank holidays, with the option to trade for additional leave. * EAP Support programme available 24/7, including 6 free counselling sessions. * Private medical insurance and life assurance. * Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you. * Eyecare vouchers to help with glasses or eye care. * Online Shopping discounts * Cycle to Work scheme and travel season ticket loan. * Long service awards to celebrate your commitment. * Salary Finance offering financial education and advice. * The opportunity to purchase extra benefits like critical illness cover and dental insurance. Please note that we reserve the right to close this vacancy early should we receive a sufficient number of applications.