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General Manager - Cafe & Events
WSH Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/4/2026
About this role
Company Description Title: General Manager - Cafe & Events Location: Durham Cathedral Salary: £40,000 per annum *Fantastic opportunity to join the BaxterStorey team at this wonderful venue as a General Manager. This position will be running the events and cafe operations within the building while managing a team of up to 26 including seasonal / zero hour contract employees!* Benefits: * 28 Days holiday including bank holidays * Plus your birthday off * 3 volunteering days * 3 days grandparent leave * 24 weeks enhanced maternity leave * Secondary carer leave * Wedding/commitment day leave * Free meals on shift * Bespoke training and development opportunities * Apprenticeships opportunities for all experience levels * Pension and life insurance * Discounts available on our Perkbox app; high street shops, holidays & cinema * Wellbeing hub * Access to employee assistance programme * Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description * Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards * Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business * Continually look to develop your team through mentoring, training, recognition, and empowerment * Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation * Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance * Planning and organising of large scale events and hospitality Qualifications * Previous experience as a manager within commercial events * Have a contagious passion for food and customer service * You draw satisfaction from managing, training, and supporting a team * Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance * Excellent delegation and influencing skills * Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure * Meticulous organisational abilities; high attention to detail * Concise and effective verbal and written communication * Ability to adapt to challenges and opportunities with a solution-oriented perspective * Excellent strategic thinking and critical reasoning skills * Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. INDVIP