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Key skills in this ad
Skills and tools
Customer service
Higher education
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
What you will do
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
How you will do it
Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
Act as a key point of contact for customers, responding to enquiries, providing updates, and ensuring a positive customer experience.
Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
Strong customer service and communication skills
Confident using computers and quick to learn new systems
Organised, proactive, and comfortable picking up the phone
Nice to haves:
Experience in scheduling, planning, or coordinating workloads
Knowledge of the security or engineering industry
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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Training provided
Pension
Pay
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