Bupa Insurance Services Limited
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Job Title: R1500991 Senior Manager customer service
Job Grade: D17
Location: Bupa Place, Manchester or Willow House, StainesWorking Pattern: Flexible / Hybrid Working – 3 Days WFHType: Permanent, Full Time (37.5 Hours per Week)Salary: From £58,600 DOE and location plus fantastic benefits
Closing Date: 23/11/2026
Make Health Happen
At Bupa, our purpose is helping people live longer, healthier, happier lives. We're looking for an experienced and inspirational Operational Senior Manager Customer Services to lead a large-scale customer service operation supporting our Personal, Company and Small Corporate PMI customers.
This is a high-profile leadership role where you'll be responsible for delivering exceptional service, driving operational excellence, and leading a team of approximately 400 colleagues across multiple locations.
This job description describes the primary accountabilities and requirements of the role. Whilst all role holders operate within the same job family and framework, specific duties and stakeholder responsibilities may differ according to business requirements and areas of assignment.
What you'll be doing
What we're looking for
We're seeking a proven operational leader who can demonstrate:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Full time
Call Centre
Bupa Place, Staines - Willow House
Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.
£58,600 – £58,600 / year
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Visa sponsorship and relocation: not stated in the ad.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 7 days ago
