Warrant Field Agent

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Warrant Field Agent · M Group Ltd | JobCheckPoint

Help maintain a leading health and safety culture at Seeka.
Ensure a safety first approach for themselves, colleagues and customers.
Execute Revenue Protection, Debt Recovery and Faulty Meter/Safety warrants in accordance with company procedures and relevant legislation.
Visit customer premises to investigate suspected instances of abstraction of electricity and theft of gas.
Conduct Revenue Protection visits to carry out nonintrusive meter inspections, site investigations and welfare checks as required.
Support customer engagement and recovery activities at residential and commercial premises.
Establish facts and demonstrate resilience in circumstances where deception, disputes or challenging situations may exist.
Gather, record and submit accurate evidence, statements and reports to support client and legal processes.
Deliver excellent customer service while representing Seeka professionally, demonstrating empathy and professionalism in all customer interactions.
Negotiate appropriate outcomes with customers and clearly communicate processes, obligations and potential next steps.
Build and maintain effective working relationships with engineers, police, court staff, local authorities, meter readers and other stakeholders.
Represent Seeka as a professional witness in court, presenting facts clearly, accurately and confidently when required.
Proactively manage relationships between Seeka, industry organisations and local authorities.
Undertake any other non-technical field-based duties and operational activities reasonably required by Seeka to support service delivery and business needs. What You'll Bring to the Role
Understanding and experience of recovery activities within the utilities industry.
Experience in leading warrant execution visits and field-based customer interactions.
The ability to communicate effectively with customers, colleagues and stakeholders at all levels.
Strong investigative, problem solving and decision-making skills.
Strategic thinking and sound judgement when dealing with complex situations.
Strong influencing, negotiation and conflict handling skills.
Effective stakeholder management and networking abilities.
Excellent planning, organisational and report writing skills.
The ability to establish facts through effective questioning and evidence gathering.
A customer-focused approach with the ability to remain professional in challenging environments.
Full UK Manual Driving Licence.
Understanding of supply licence conditions relevant to energy theft (desirable).
The ability to identify theft of gas and abstraction of electricity situations (desirable). What’s in it for you? Salary: £37,000 per annum We offer a range of benefits designed to support your life in and out of work, some of which include:
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme In addition, this role offers;
Company van/vehicle and fuel card for business use
Discretionary bonus scheme
22 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!
Standby / Overtime / Call out About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #Seeka #MGroupE INDREG

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