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Customer Quality Engineer
Ontic Engineering & Manufacturing Limited
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted yesterday
About this role
Tewkesbury - Gloucestershire, UK | Permanent (37 hours per week) About Ontic MRO Tewkesbury Tewkesbury represents an exciting new chapter in Ontic MRO's global journey. Our purpose-built 55,000 sq ft facility in Gloucestershire is our European MRO hub and one of Ontic MRO's dedicated Centers of Excellence. We're building a team focused on delivering high-quality, OEM-backed repair capability with the consistency and turnaround our customers depend on. That makes Tewkesbury a particularly exciting place to join Ontic MRO: you'll have the opportunity to help shape a growing operation, influence how we work and be part of building something for the future. If you enjoy change, growth and the opportunity to make a visible impact, you'll find plenty of opportunity here. The opportunity We're looking for a Customer Quality Engineer to join our growing Quality team at Ontic MRO's Tewkesbury facility, playing an important role in maintaining the highest standards of quality, safety and regulatory compliance across our aerospace maintenance, repair and overhaul (MRO) operations. As a key point of contact for our customers, you'll build trusted relationships, provide independent quality oversight and lead investigations that help us continuously improve the quality and reliability of our services. Your technical expertise and ability to solve complex problems will help ensure we consistently meet customer expectations and maintain the standards required to keep aircraft flying safely. Working closely with colleagues across Quality, Engineering and Operations, you'll have the opportunity to take ownership of customer quality performance, influence improvements and make a real impact within a developing aerospace operation. What you'll be doing * Act as the primary quality contact for assigned customers, building trusted relationships, managing quality concerns and leading regular performance reviews. * Plan, coordinate and host customer quality audits and surveillance activities, ensuring compliance with customer requirements and applicable aerospace regulations. * Provide independent quality oversight across assigned products and programmes, ensuring compliance with UK Civil Aviation Authority (CAA) and European Union Aviation Safety Agency (EASA) Part-145 requirements, Continuing Airworthiness regulations and Ontic MRO's management systems. * Lead investigations into non-conformances, customer returns, quality escapes and audit findings, identifying root causes and implementing effective corrective actions. * Apply structured problem-solving techniques, including 8D and 5 Whys, to resolve quality issues and prevent recurrence. * Support occurrence reporting, safety investigations and Safety Management System (SMS) activities, escalating quality or airworthiness risks appropriately. * Analyse quality performance data, identify defect trends and work collaboratively with operational teams to drive continuous improvement and strengthen customer satisfaction. What you'll bring * Practical experience in aerospace quality or a similarly regulated aviation environment, ideally with 3–5+ years' experience. * A good understanding of UK CAA/EASA Part-145 regulations, Continuing Airworthiness requirements and aerospace quality management systems. * Experience supporting customer or regulatory audits, ideally within a customer-facing quality role, with the confidence to build relationships and communicate effectively with stakeholders. * Experience investigating quality issues, identifying root causes and implementing corrective actions using structured problem-solving methodologies. * Strong analytical skills, sound technical judgement and the ability to interpret quality performance data, identify trends and influence operational improvements. * A degree in Engineering, Quality or a related discipline, or equivalent practical experience. * Desirable: Experience working within a Part-145 approved maintenance organisation, including practical experience with pneumatic and hydraulic components. An internal auditor qualification or Lean/Six Sigma training would also be advantageous. Why Ontic MRO? At Ontic MRO, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available. But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows. We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other. Benefits at Ontic MRO At Ontic MRO, we're committed to supporting our people to thrive - at work and beyond. Our benefits are designed to support your wellbeing, development and financial security, while giving everyone the opportunity to share in our success. * Goal Share bonus program - everyone at Ontic MRO is automatically enrolled, giving us all the opportunity to share in our success * Paid volunteering time - giving you time to support a cause or community that matters to you * 24/7 wellbeing support - confidential support available through our Employee Assistance Program (EAP) * Employee discounts - access to discounts and offers across a range of retailers and services * Learning and development - opportunities to build your skills, develop your career and grow with Ontic MRO * Employee referral program - rewarding you for introducing great people to Team Ontic * Up to 29 days' annual leave, plus Bank Holidays Ready to embrace the challenge? If this sounds like the kind of opportunity where you could make an impact, we'd love to hear from you. Apply today and see where a career with Team Ontic MRO could take you. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.