This is a part time position working 22.5 hours per week, ideally these hours will be spread over 5 days but 3 days per week will be considered.
About Spire Wellesley Hospital
Spire Wellesley offers comprehensive private hospital services in a comfortable and relaxed environment to patients from across Essex. We believe it's our people that really set us apart, from the very best medical professionals, to our attentive and highly experienced support staff.
The Wellesley has 3 Theatres (2 laminar flow) and an endoscopy unit, a 33 bedded Surgical Ward covering a wide variety of specialties including Orthopaedics, Bariatrics, General Surgery, Vascular, Plastics, Gynae, Ophthalmology, Spinal, Urology and ENT. We have had a recent Theatre refurbishment to further upgrade our theatre environment and bringing cutting edge technology to our hospital.
Duties and Responsibilities
You will support the delivery of an efficient patient administration service, providing a professional and welcoming experience for patients while working closely with consultants, clinical teams and other hospital departments.
Key responsibilities
Managing patient enquiries professionally by telephone, email and face-to-face.
Booking and coordinating pre-assessment appointments.
Preparing patient records and documentation for the pre-assessment nursing team.
Processing appointment and admission information accurately and efficiently.
Liaising with patients, consultants, medical secretaries and clinical teams.
Maintaining accurate electronic and manual records in line with data protection, GDPR and hospital policies.
Handling confidential patient and consultant information appropriately.
Supporting the smooth day-to-day running of the pre-assessment service.
Who are we looking for:
Previous experience in an administrative, office-based or customer service role.
Excellent communication and organisational skills.
A professional and confident telephone manner.
Strong attention to detail and the ability to manage competing priorities.
Confidence using Microsoft Office and other computer systems.
The ability to work effectively both independently and as part of a team.
Previous healthcare administration experience or knowledge of medical terminology would be beneficial but is not essential.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days (pro rata) annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Free onsite parking
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For us, it's more than just treating patients; it's about looking after people
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
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