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About this role
We are excited to offer a fantastic opportunity for a Permanent Resource Coordinator based onsite at Catterick Garrison, Yorkshire.
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community in our central hub of information, the Regional Service Centre, the Resource Coordinator will be instrumental in the success of always putting our service families first, enabling the delivery of first-time fixes, complaint resolution, and resource coordination.
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Using the CAFM (Computer Aided Facilities Management) system and check incoming response maintenance tasks from our industry partner, Pinnacle, analysing and reporting diagnosis accuracy to inform improvements.
Liaising with our supply chain partners, you will ensure resource is fully informed and available to allow for the best chance at a first-time fix.
Working closely with our operations departments and provide all the necessary information to guide decisions on changes to resource levels in the system.
What you will do:
Liaise with Supply Chain engineers to confirm availability of appointments when booking follow on work with families.
Adhere to Security and Fraud prevention policies, processes, and systems.
Ensure all tasks are accurately recorded and highlight areas for improvement.
Monitor and work with supply chain to ensure resource levels are as required to meet appointment demand and assist with forecasting.
Ensure compliance with GDPR Regulations and Comply with the Organisation's Equality Policy.
Responsible for ensuring H&S standards are achieved across the contract.
Use the CAFM and analysis tools to highlight where parts are unavailable to inform management where improvements to stock levels can be made.
Process all returned works in good time, taking appropriate action, and owning the task through to completion.
Identify and raise remedial tasks following planned preventative maintenance works.
Monitor the schedule in real time and look ahead, moving appointments where required to ensure KPI’s are adhered to and escalating through the appropriate channels where issues arise in resource levels.
Regular communication with service families, keeping them up to date of works reported.
Keep families informed of progress of works where complex cases are identified.
What you will bring:
Experienced in data processing, planning, scheduling, and general administrative duties in a fast-paced environment and Call centre or customer facing experience in a service.
Working knowledge of Word, Outlook, and Excel.
Confident communicator capable of conversing with staff, stakeholders, and customers with ease.
Scheduling software use.
CAFM skills are desirable.
We welcome applications from a diverse range of candidates.
If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you.
Why join Amey?
At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.
Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.
Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
Career Growth: Shine in your career with advancement opportunities to roles like Team Leader.
Training Opportunities : Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
Pension - Generous pension scheme, with extra contributions from Amey
Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
Family friendly policies for new parents or if you provide care for a dependant
Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
About Amey
Who we are
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.
What we do
We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.
To find out more visit our website amey.co.uk/careers
Application Guidance and Diversity & Inclusion
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.
As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply today
*We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible*
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