Opens jobs.eu.lever.co in a new tab. Check the address before sharing personal information.
Key skills in this ad
Skills and tools
Receptionist
Inventory management
Learning and development
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
We are seeking an organised, personable Receptionist & Dispenser to join our team at Kernow Vets on a full-time fixed-term basis for 12 months to cover maternity leave.
The successful applicant will be primarily responsible for booking in visits, taking down orders and doing dispenses, stock control, taking payments, dealing with general enquiries as well as other general administration tasks.
This post is based between our premises at Woods Browning Industrial Estate, Bodmin & Station road in St Columb.
This role will work alongside 5 other receptionists, so the ability to work with others is essential. We currently have a small but busy admin team and we are looking for someone who is hard working and reliable, with a strong sense of team spirit and a good sense of humour!
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Act as the first point of contact for clients in person, by phone, and via email
Provide a warm, professional, and knowledgeable service to farm and equine clients
Manage appointment bookings, emergency calls, and on-call rotas appropriately
Handle client queries, payments, invoicing, and insurance paperwork
Manage complaints sensitively and escalate where necessary
Ensure accurate client and animal records are maintained on the practice management system
Oversee daily administrative tasks, including correspondence and filing
Support billing processes, debt control, and end-of-day reconciliation
Assist with stock control for reception supplies
Support practice audits, compliance, and data protection requirements
Ensure reception runs smoothly during routine operations and emergencies
Help develop and maintain reception protocols and procedures
Identify opportunities to improve efficiency and client experience
Support practice promotions, communications, and client education initiatives
Office and consumables stock control
Office equipment selection and maintenance
Full understanding of the IT equipment and working processes to ensure fully functioning access for all staff at all times
Training all staff on the use of the ICT equipment and systems
General knowledge and understanding of all Microsoft packages and other systems used within the Group
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Admin & office
Full-time
Pension
Pay
Pay is not stated in the ad.
Estimate take-home pay for a figure you enter
Estimated take-home pay
Explore gross pay after typical payroll taxes for a work location.
Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.
Visa sponsorship and relocation: not stated in the ad.
JobCheckPoint never asks candidates to pay, and genuine employers shouldn't either. If this job asks you for money (registration, training, visa or equipment fees), don't pay. Report it below.
