IT Service Manager (m/f/d)

Sonova AG

Location: Warrington
Work arrangement: On-site
Job type: Full-time
Posted yesterday

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Key skills in this ad

Skills and tools

CRM
Dynamics 365

Languages

English

Picked out automatically from the employer's ad. Read the full description before applying.

About this role

Warrington, hybrid

We’re looking for an IT Service Manager to take ownership of our core business applications (such as POS, PMS, CRM, contact center / CTI and retail ERP), acting as the customer-side service owner and primary operational link with external software vendors. You will ensure high application stability and service continuity for global commercial operations, working closely with business stakeholders and external service providers across a multi-country landscape, including platforms such as 365 and Navision / Business Central. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.

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