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Faulty Returns Operative
Next Plc
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 6 days ago
About this role
Job Description Shift pattern: Week 1: Wednesday - Saturday 18:00-06:00 Week 2: Thursday - Saturday 18:00-06:00 The role: Situated in the receiving warehouse you will represent the interests of the processes within the warehouse and the product care of items. You will ensure that due care and attention is given to the detailed task of inspection whilst also servicing the needs of a production based warehouse. What you’ll take on: Quality check stock thoroughly and ensure if it is fit for purpose and have been recorded correctly, if not you will be required to report errors Process damaged, used and faulty products with the focus on recovery aspect Ensure fraudulent items have been logged on the system and raising this to the fraud team so they can investigate further Ensure that due care and attention is given to the detailed task of inspection and repacking of product Responsible for communicating any poor product care handling, packaging and unsolved problems to the site Conduct audits identifying areas where improvements can be made processes/product care Maintain the departmental paperwork on a day to day basis, in respect of accuracy of information, reporting and filing What you’ll bring: Be able to make objective decisions based on the information/facts given Have a high level of attention to detail in all functions of the role Able to work as part of a team or own initiative Communicate at all levels gaining respect and credibility Excellent understanding of Google Suite Flexible towards working hours and willing to work additional hours Punctual and reliable You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global! Sharesave scheme 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT) Generous bonus scheme for many roles Restaurants with great food at amazing prices Access to fantastic discounts at our Staff Shops Free on-site parking 10% off most partner brands & up to 15% off Branded Beauty Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Grow and develop on the job whilst gaining a qualification Support Networks - Access to Network Groups to empower and celebrate each other Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email Recruitmenthelpdesk@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail. Job Info Job Identification 78112 Job Category Warehouse Posting Date 11/04/2026 Apply Before 11/11/2026 Job Schedule Full time Locations Dale Lane Industrial Estate, Pontefract, West Yorkshire, WF9 2RH, GB Weekly Contracted Hours 40.25 Contract Type Perm Hourly Rate 13.50