EXPLORE YOUR NEXT CHAPTER
Swimming Pool Assistant Manager
Butlin's
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 27
About this role
The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the frontline team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations. Operational Management * Support the daily operation of all pool and water feature areas. * Ensure adequate lifeguard and team coverage across all operating hours. * Assist in planning rotas aligned to occupancy and demand. * Monitor poolside standards including cleanliness, water quality and presentation. * Respond quickly to operational issues to minimise disruption. * Support delivery of poolside activities, sessions and guest experiences. Health, Safety & Compliance * Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation. * Carry out and review risk assessments and safe systems of work. * Monitor water testing regimes and ensure records are maintained. * Support emergency response procedures and incident management. * Ensure all team members hold valid qualifications and training. * Support audits, inspections and compliance checks. Team Leadership * Supervise and support lifeguards and pool team members on shift. * Provide coaching, training and performance feedback. * Support recruitment, onboarding and ongoing training. * Manage shift briefings and ensure clear communication. * Address day-to-day people issues and escalate where required. * Promote a positive, inclusive and safety-first culture. Guest Experience * Ensure a welcoming, safe and enjoyable environment for all guests. * Support delivery of poolside activities and resort programming. * Handle guest queries and complaints professionally. * Monitor guest feedback and support improvements. * Ensure accessibility and inclusion standards are met. Administration & Planning * Support stock control for pool chemicals, equipment and uniforms. * Assist with budgets and cost control. * Maintain accurate records for training, incidents and compliance. * Support maintenance planning with facilities teams. * Deputise for the Pool Manager when required. * NPLQ (or equivalent lifeguard qualification) * Experience in a leisure or pool environment * Experience supervising or leading a team * Strong understanding of pool safety and operations * Good communication and organisational skills * Ability to work shifts including evenings/weekends * Confident decision-making in fast-paced environments * Safety-first mindset * Visible and supportive leader * Calm under pressure * Guest-focused * Team player * Attention to detail * Proactive and organised