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AWS Engineer E2
Nationwide
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/5/2026
About this role
Job Description You’ll play a senior hands-on role within a sprint team, designing and delivering secure, scalable, and resilient technology solutions that support our contact centre and digital servicing capabilities. Operating within the Conversational Banking team in Customer Servicing, you’ll contribute to the development and operation of Nationwide’s Amazon Connect chat and contact centre platform, helping to deliver seamless, high-quality member interactions. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. What you’ll be doing You’ll act as a senior engineer within your squad, providing technical leadership, shaping designs, and supporting the development of other engineers while collaborating closely with Product Owners, Scrum Masters, and wider engineering communities. This role combines technical leadership with hands-on delivery, leading the design and implementation of secure, scalable and resilient AWS solutions while producing high-quality technical designs and providing guidance to engineers. The successful candidate will play a key role in developing and enhancing Nationwide's Amazon Connect platform, including AI-powered capabilities, supporting conversational banking services and improving customer journeys through effective contact centre technology integration. About you As a minimum requirement, you’ll have: Hands-on experience with AWS (e.g. compute, networking, security, observability, integration patterns) Proven experience designing and documenting technical solutions (software and cloud-based) Experience working in Agile delivery environments Understanding of engineering best practices (e.g. CI/CD, automation, monitoring, resilience) Experience supporting and maintaining live services Experience with Amazon Connect and/or contact centre technologies Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. The hiring manager for this role is Malcolm Treby, and the main recruitment contact is Ashley Dodds. Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer – E2. Job Info Job Identification 6057 Job Function NW_OTH - Other Posting Date 11/05/2026 Apply Before 11/12/2026 Locations Swindon, United Kingdom London, United Kingdom