Workplace Coordinator

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Workplace Coordinator · Verisure SAS | JobCheckPoint

Local Service Desk Support Coordinator

Antony, France | Full-time | On-site

About Verisure

At Verisure, we protect what matters most. As the leading provider of professionally monitored security services in Europe and Latin America, we protect more than 6 million customers across 18 countries through innovative technology, dedicated people, and world-class service.

We are growing rapidly and are now looking for a Local Service Desk Support Coordinator to lead and coordinate our Local IT Support operations in France.

This is a unique opportunity for an experienced IT Support professional who enjoys combining hands-on technical work with team coordination, stakeholder management, and service improvement.

The role

As Local Service Desk Support Coordinator, you will be responsible for ensuring high-quality IT support services across our French operations. You will coordinate a distributed team located across Antony, Lille, and Angers while remaining operational and actively supporting the business.

You will act as the local point of contact for Workplace and End User Services in France, partnering with business stakeholders, leadership teams, and technical support functions to continuously improve service performance and employee experience.

This role offers significant visibility across the organization and the opportunity to work in a complex and dynamic international IT environment.

Key Responsibilities

Service Delivery & Support Excellence

Ensure service levels and support commitments are consistently achieved
Act as the primary escalation point for complex incidents, VIP users, and critical requests
Support major incident management and business communications
Monitor ticket quality, service performance, and customer satisfaction
Oversee the lifecycle management of workplace devices, including laptops, mobile devices, docking stations, and peripherals
Drive improvements that enhance user experience and reduce support demand

Team Coordination

Coordinate and prioritize daily activities across the France On-Site Support team
Manage workload distribution, backlog reviews, and work-in-progress activities
Support team development, onboarding, training, and knowledge sharing
Coordinate scheduling, availability, and service continuity across locations
Collaborate closely with global IT Operations teams and key business stakeholders

Continuous Improvement & Reporting

Track operational performance and service metrics
Produce regular management reports and operational dashboards
Lead initiatives to improve efficiency, service quality, and employee satisfaction
Identify recurring issues and implement corrective and preventive actions
Drive knowledge management and process improvement initiatives

What We're Looking For

Required Experience

5+ years of experience within IT Support, Service Desk, Workplace Support, or End User Computing environments
Experience coordinating teams, workloads, or support operations
Strong technical troubleshooting capabilities across workplace technologies
Experience supporting executives, VIP users, and business-critical environments
Experience working with ticketing systems and IT service management processes
Experience with Microsoft Intune and endpoint management solutions

Technical Knowledge

Windows, macOS, and preferably Linux environments
Endpoint and device lifecycle management
Microsoft Intune
Mobile device management
Hardware deployment, replacement, and asset management
IT support and incident management best practices

Personal Attributes

Strong communication and stakeholder management skills
Service-minded and customer-focused approach
Excellent planning and organizational skills
Ability to work independently and take ownership
Structured, reliable, and proactive
Continuous improvement mindset
Comfortable interacting with senior business stakeholders and leadership teams

Language Requirements

Fluent French
Professional English

What We Offer

A key role within one of Verisure's largest markets
Broad exposure to modern workplace technologies across Windows, macOS, and Linux environments
The opportunity to lead and influence local service delivery across multiple locations
A highly collaborative international environment
Ongoing learning and development opportunities
Regular travel within France to support and engage with local teams

Location

This position is based full-time in our Antony office (France).

Please note that this is an on-site position, requiring regular presence in the office and occasional travel to our locations in Lille and Angers.

Strong fit with our Company DNA

Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
Always Innovating: We believe that innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better.
Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Apply today!

Verisure is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are an international company with colleagues and offices across multiple countries.

If you have questions regarding this position, please reach out to Lucas Stenberg, Group TA Specialist, at lucas.stenberg@verisure.com.

We are Verisure – and we are Proud to Protect

Verisure is the leading provider of professionally-monitored smart alarms for residential households

and small businesses in Europe, and we are growing in Latin America. We trade as Verisure in most of the countries where we operate, and as Securitas Direct in Spain and Portugal.

We protect more than three million customers in 16 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire and flood - and we save lives.

We believe it is a human right to feel safe and secure.

It takes passionate people to protect

Protecting what matters most for our customers takes innovative technology and, above all, passionate people. People who are driven by our purpose. Every one of our 17,000 colleagues takes this responsibility to protect seriously. Every day, they demonstrate our DNA – the unique imprint we look for, nurture and unleash in every member of our Verisure family.

Our people strategy is clear: to create the best, winning team. We do this by finding and attracting the very best talent; by growing and nurturing the talent we already have; and by engaging our people around our vision, our strategy and our DNA.

And with more than 80% of our colleagues interacting with our customers every day, they personally deliver our customer promise: to protect what matters most.

Do you have what it takes to be Proud to Protect? Would you like to be part of the next phase of our successful growth story? We are looking forward to receive your application.

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