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Service Operations Specialist II – Pamplona, Spain
Soluciones Tecnicas Integrales Norland, S.L.U.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 17
About this role
Job Description: Job Title: Service Operations Specialist 2 Department: Field Operations Reports To: Field Operations Manager Location: Pamplona Job Summary: The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales. Key Responsibilities: Project Execution and Site Support * Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources. * Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope. * Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects. * Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope. * Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation. * Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions. Commissioning and Technical Support * Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority. * Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues. * Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed. * Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline. * Prepare and deliver technical training to customers, contractors, and internal teams. Warranty and After-Sales Support * Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure. * Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up. * Maintain technical ownership of assigned project issues from commissioning through warranty closeout. * Lead technical close-out and customer-acceptance activities for assigned projects. * Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services. Continuous Improvement & Operational excellence * Develop and improve procedures, work instructions, checklists, and field-quality controls. * Analyze productivity and project deviations and recommend improvements to execution methods and resource use. * Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales. * Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned. Core Competencies * Customer focus and professional communication * Safety mindset and personal accountability * Planning, organization, and disciplined follow-through * Collaborative problem solving across functions and cultures * Adaptability in dynamic construction and service environments Required Qualifications: * Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline. * At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments. * Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams. * Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation. * Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities. * Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication. Preferred Qualifications: * Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment. * Experience supporting RCA, warranty investigations, or corrective-action programs. * Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems. * Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools. Working Conditions: * Availability to travel frequently within the EMEA region. * Flexible working hours according to international project needs. * Dynamic, multicultural, and innovation-oriented environment. LI-CB1 At ARRAY, we believe in cultivating and inspiring leadership, teamwork and creativity among all our team members. These values not only contribute to the growth of those who work at ARRAY but their local communities as well. We hire the best people, give them every possible opportunity to learn, grow, and develop and reward them for their contributions. Join our team of hard-working professionals dedicated to delivering exceptional products and customer service while making the world a better place for generations to come.