Overview
Perform the correct provision of the service of the activities of the role for Retail customers, following the established procedures (DTPs) and in accordance with the SWE Credit Policies.
He/she will follow the priorities defined by the Team Supervisor, and aligned with the OTC Front Office team in Barcelona, to ensure no disruption in the KPIs of overdue/bad debts/disputes and guaranteeing adequate levels of management with clients and and other activities linked to the OTC business cycle.
Responsibilities
- Execute the OTC processes for the assigned customer accounts, in accordance with the defined process flows and DTPs, and that the results are in line with the defined SLAs and KPIs, ensuring:
- the maintenance / non-deterioration of the overdue and Bad Debt reserve KPIs
- guarantee efficiency in critical processes with a great impact on cash flow
- timely AR accounts reconciliation
- timely resolution of customer complaints and disputes
- support to month end closing of AR
- customer account control, monitoring and clarification (bad debts, open items, etc)
- Act quickly in the event of client administrative incidents escalated by VCC, giving the required support
- Trigger corrective/optimization measures in case of deviations/exceptions
- He/she will need to contact external customers for collection and problem solving when required
- Ensure adherence to PepsiCo’s policies & guidelines and to SWE Credit and Collection polices and procedures
- Ensure compliance with GCS framework and properly execute the Key Controls assigned to the area
- Support and provide input for corporate audits when required
Qualifications
- Min. 2 years in administrative roles with interaction with external parties (customers or suppliers)
- Qualified with Business Administration, economics or other technical university degree is a plus
- Spanish fluency and English medium level
- Skilled in Microsoft Office with proven solid level in Excel
- Organizational capacity, planning and time management: “Focus and get things done fast”
- Initiative to manage assigned tasks, analyze scenarios and solve problems: “Act as owner”
- Focused on customer service: “Customer centric”
- Experience in other Control disciplines (e.g. Accounts Payable, Supply, Revenue, Accounting & Reporting) is a plus
