Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
About the job
Based at Mandarin Oriental Punta Negra, Mallorca, as the Concierge, you will be responsible for handling guest inquiries, making reservations, offering local recommendations, and coordinating various services.
As Concierge, you will be responsible for the following duties:
To handle guest inquiries, make reservations, offer local recommendations, and coordinate various services.
To welcome and assist guests with all inquiries, providing personalised recommendations and tailored experiences.
To assist with luggage handling and storage requests, ensuring guest belongings are handled with the upmost care.
To arrange reservations for restaurants, entertainment, and special events, ensuring exceptional experiences for guests.
To coordinate transportation services, including private cars, airport transfers, and luxury vehicle rentals.
To provide detailed information on local attractions, cultural experiences, and shopping options, ensuring guests maximise their stay.
To manage guest requests for personal shopping, floral arrangements, and special deliveries.
To handle mail, messages, and parcels for in-house guests, pre, during and post stay.
To liaise with third-party service providers, ensuring smooth coordination for guest arrangements.
To perform any other reasonable duties as required by the Head Concierge.
As Concierge, we expect from you:
Experience and education
Minimum 1-2 years of experience in a Concierge, Guest Relations, or Front Office role within a luxury hotel or high-end hospitality environment.
Familiarity with VIP guest handling, personal shopping and exclusive service arrangements.
Experience in handling guest requests, reservations and itinerary planning.
Technical Skills
Effective communication skills in English and Spanish (additional languages are a plus).
In-depth knowledge of local attractions, restaurants, cultural sites, luxury services, and transportation options.
Well-groomed appearance, adhering to the hotel's grooming standards.
Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
Familiarity with concierge management systems (e.g., Alice, Alliants, Concierge Organizer, etc).
Flexibility to work shifts, including evenings, weekends, and holidays.
Legal authorization to work in Spain.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
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Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Recognised for creating exceptional properties, each destination reflects the Group’s oriental heritage, local culture and unique design. The Group’s mission is to completely delight and inspire guests through delivering passionate service. Having grown from its Asian roots over 60 years ago into a global brand, the Group now operates 45 hotels, 13 residences and 36 exeptional homes in 28 countries and territories with many more projects under development. Mandarin Oriental continues to drive its reputation as an innovative leader in luxury hospitality, delivering sustainable growth over the long term.
Communication
Spanish
Mandarin
Shift work
Weekend work
Pay
Pay is not stated in the ad.
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Visa sponsorship and relocation: not stated in the ad.
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