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CUSTOMER DIGITAL OPERATIONS SPECIALIST
Vueling
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 6 days ago
About this role
At Vueling, we connect people, places and opportunities ✈️ As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact. Mission As a Customer Digital Operations Specialist, you will ensure the stability, performance and continuous improvement of customer-facing digital platforms and operational systems. Acting as a bridge between business, technology teams and external providers, you will coordinate incident resolution, support operational excellence and help deliver a seamless customer experience across digital channels. Tasks & Responsibilities • Monitor the performance, availability and operational health of customer-facing digital platforms and systems. • Coordinate the investigation, tracking and resolution of incidents impacting customers or business operations. • Escalate and follow up on critical issues, ensuring timely recovery and minimal disruption to customer services. • Analyse recurring incidents and identify root causes and opportunities for continuous improvement. • Support the rollout, adoption and operational readiness of new digital products, services and enhancements. • Monitor service performance and proactively identify operational risks affecting customer journeys. • Contribute to service resilience by supporting recovery and continuity processes for critical customer systems. • Collaborate with stakeholders to optimise operational processes and improve customer experience. • Produce operational insights and recommendations to enhance platform reliability, efficiency and service quality. • Support the management of third-party vendors and technology partners to ensure service delivery standards are met. • Ensure digital operations are aligned with business priorities in a fast-paced, customer-centric environment. Academic Background • Bachelor's degree in Business Administration, Information Systems, Technology, Engineering or a related discipline. • Equivalent professional experience will also be considered. • Additional certifications related to Service Management, IT Operations or Digital Technologies will be valued. Experience • 3-5 years of experience in Digital Operations, Service Management, Customer Support Operations, CRM Support, Helpdesk, QA, Customer Systems Support or similar environments. • Experience supporting customer-facing platforms or business-critical systems. • Proven experience coordinating incidents and working with multiple stakeholders across business and technology functions. • Understanding of operational monitoring, service performance and continuous improvement practices. • Professional proficiency in English. • Professional proficiency in Spanish. 💛 Vueling Values Our values are what we believe in, what we stand for and how we behave. • Make it happen • Make it better • Make it safe • Make it cost-focused • Make it customer-oriented • Win together Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status. Department Customer Location Viladecans - Barcelona At Vueling, we're not just any airline - we're part of the IAG group , which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey. We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment. Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version. Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us. Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance. Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more. Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more! Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, P hysiotherapy, Acupuncture, Psychology support, Medical service, etc. With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation. At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal. But wait, there's more... At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good. We practice our values every day , create the best working environment and are ready to support you with what you need to shine and make us shine with you. About Vueling We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups. We are o ne of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East. As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050. Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts. It's about who we are. Founded in 2004 Co-workers 4500