Order Management Specialist (Industrial Equipment)

ES03 GEA Westfalia Separator Ibérica, S.A.

Location: ES
Work arrangement: On-site
Job type: Full-time
Posted Oct 28

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Key skills in this ad

Skills and tools

Customer service
Sales
Warehouse
Supply chain
Logistics
Project management

Experience

Minimum 3 years of experience

Languages

Spanish

About this role

Responsibilities / Tasks

For our office in Granollers, we are looking for an Order Management Specialist to support the commercial and operational activities related to our homogenizer business. The successful candidate will be responsible for managing customer orders, quotations, deliveries and service coordination, working closely with internal teams to ensure operational excellence and high customer satisfaction throughout the order lifecycle.

The main responsibilities are:

Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
Order delivery tracking, in coordination with Supply Chain & Logistics
Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
Management of incidents that arise during each phase of the “order to cash” process until resolution
Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

Studies in Administration & Finance
Minimum 3 years of experience in the Back-office department (Order Manager role)
Training, knowledge, and experience in administration
Valuable to get experience as part of project management team
Sensitive leadership personality experienced in leading high performance production organizations
Spanish (Native)
English (Advanced); Portuguese would be an asset.
High performance and result orientation
Outstanding communication skills
Convincing personality successfully pushing for results despite facing resistance
Ability to communicate to with all levels within the organization

We offer:

Attractive compensation package aligned with experience and responsibilities.
Private health insurance plan
Employee Assistance Program
Flexible working hours and a hybrid working model (up to two days per week remote).
23 days of vacation per year.
Great work environment as part of a collaborative team
Continuous internal training and career development opportunities, both nationally and internationally.
The opportunity to join a company recognized as a Top Employer 2026.

Did we spark your interest?

Then please click apply above to access our guided application process.

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.

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