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Key skills in this ad
Skills and tools
Customer service
Languages
Swedish
English
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Job Description
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
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Join our fantastic team for Swedish Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday.
Your role is to provide excellent levels of service to American Express’ Swedish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
As a fluent Swedish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
Own issues to the point of resolution
Offer Merchant customers unique solutions
Managing a workflow in line with departmental and individual goals and to departmental quality standards
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills
Fluent Language for Swedish, written and spoken & English is also required.
Passionate about providing excellent customer service
Computer literate to an intermediate level
Organised, diligent, with attentive listening skills.
Fast paced environment of variety of day-to-day workloads.
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
A problem-solving mindset.
You will have previous Customer Service experience, either face to face or over the phone
Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Info
Job Identification
26016391
Job Category
Operations/Customer Service
Posting Date
11/13/2026
Apply Before
11/26/2026
Job Schedule
Full time
Job Shift
Day
Locations
Avenida del Partenon, Madrid, Madrid, 28042, ES
(Hybrid)
Career Area
Customer Service and Travel
Swedish
Visa sponsorship
Flexible hours
Bonus
Pay
Pay is not stated in the ad.
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Visa sponsorship and relocation: not stated in the ad.
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