About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work.
Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people.
Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day. About the role The Spa Receptionist is the first point of contact for guests visiting the spa, responsible for creating a warm and welcoming atmosphere while managing reservations, guest inquiries, and administrative tasks. This role ensures a seamless guest journey from arrival to departure, supporting the spa team in delivering exceptional service aligned with the hotel’s luxury standards.
What you will do Greet and assist guests in a professional and friendly manner, ensuring a luxurious experience. Handle spa and gym reservations, inquiries, and guest requests efficiently. Provide information about spa treatments, wellness programs, and fitness offerings. Maintain accurate appointment schedules and ensure smooth check-in and check-out processes.
Process payments, manage billing, and handle administrative tasks. Work closely with spa therapists, fitness instructors, and hotel departments to deliver exceptional service. Ensure cleanliness, organization, and a relaxing atmosphere in the spa reception and lounge areas. Handle guest feedback and concerns with professionalism and effective service recovery.
Maintain up-to-date knowledge of spa promotions, special offers, and seasonal treatments. Manage inventory of spa products, amenities, and supplies, ensuring availability and efficient stock control. Assist in marketing and promotional activities for spa and wellness services. Support in generating reports related to guest visits, revenue, and service performance.
Perform other duties as assigned by upper management to support the smooth operation of the spa and gym facilities. What you bring Experience: Previous background in spa, wellness, or luxury hospitality reception is preferred. Language proficiency: Fluency in English and Spanish is required; additional languages are an advantage. Customer service: Genuine passion for providing exceptional guest experiences with a focus on care, empathy, and professionalism.
Communication: Excellent interpersonal and verbal communication skills to interact confidently with guests and colleagues. Organization: Strong ability to multitask and prioritize in a dynamic environment while maintaining attention to detail. Technical skills: Proficiency in spa booking and scheduling systems, along with general administrative and computer skills.
Teamwork: Cooperative and flexible approach, with a positive attitude toward supporting different areas of the spa operation. Passion: Genuine interest in wellness, fitness, and promoting a holistic lifestyle experience for guests. Presentation: Polished personal appearance and a calm, welcoming demeanor reflective of a luxury spa environment. Legal requirement: Authorization to work in Spain.
Work Experience: 2 Years. Degree: Professional /Technician. Languages: Spanish / English. Language Ability: High.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resorts. Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals. Discounts at our hotel restaurants. Discounts on local services. Possibility of accommodation and transportation to work (at a reduced cost).
Mental Health Support: 24/7 access to professional and confidential psychological assistance. Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).
