Roche Diagnostics S.L.
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Mission
At Roche, we are passionate about improving patients' lives and we are courageous in our decisions and actions; we believe that good business means a better world. That is why we come to work every day. We are committed to scientific rigor, ethics, and access to medical innovation for all. We do this today to create a better future.
The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal, so that they enjoy a customer experience that matches their needs and the expectations of a leading global company in its sector.
As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications.
Likewise, you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial prioritization.
Additionally, you must also accelerate new ways of working focused on creating multidisciplinary teams based on collective leadership, self-management, and self-responsibility (accountability).
Required Profile
Required Competencies
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La misión
En Roche, nos apasiona mejorar la vida de los pacientes y somos valientes en nuestras decisiones y acciones; creemos que un buen negocio significa un mundo mejor. Por eso venimos a trabajar todos los días. Estamos comprometidos con el rigor científico, la ética y el acceso a la innovación médica para todos. Lo hacemos hoy para crear un futuro mejor.
La posición es en el área de servicio, donde nos esforzamos por conseguir la excelencia para nuestros clientes poniendo a su disposición todo nuestro conocimiento y equipo de profesionales altamente calificados para que disfruten de una experiencia de cliente acorde a sus necesidades y a las expectativas de una compañía líder en su sector en todo el mundo.
Como Service Area Manager serás responsable de garantizar la excelencia técnica y operativa en todos los segmentos de soluciones de RDE alineadas con las necesidades del mercado y de mejorar nuestra oferta de servicios para nuestros clientes. Esto incluirá el desarrollo de modelos de servicio apropiados para garantizar el éxito en la implementación de las soluciones instaladas a nuestros clientes, la responsabilidad de garantizar la excelencia en todas las actividades relacionadas con el servicio en campo, reparación, mantenimiento, modificaciones, instalaciones y las aplicaciones.
Asimismo, deberá apoyar en las actividades relacionadas con la preventa y venta que garanticen el cumplimiento de los objetivos de RDE garantizando la mejor experiencia para el cliente. Así como el trabajo conjunto con los Key Account Managers y el Commercial Lead de la zona para asegurar la mejor experiencia de cliente en base a la estrategia y priorización comercial.
Adicionalmente también deberá acelerar las nuevas formas de trabajar focalizadas en la creación de equipos multidisciplinares basados en un liderazgo colectivo, la autogestión y la autorresponsabilidad.
Experiencia
Competencias requeridas
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
We are Roche.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 14
