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Customer Success Manager, D&M North Europe
Autodesk
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Job Requisition ID # 26WD102034 The Customer Success Manager is responsible for driving customer adoption, value realization, and business outcomes throughout the "Onboard" and "Use" lifecycle stages for Autodesk's Business and Midmarket customers in the Design & Manufacturing (D&M) industry. This role requires an understanding of the Design & Manufacturing industry, its business challenges, and key engineering and manufacturing workflows. You will leverage your industry expertise to act as a trusted advisor, helping customers optimize processes, adopt Autodesk solutions, and achieve measurable business outcomes. You will proactively engage customers through structured success planning, strategic customer interactions, and data-driven engagement strategies. Working closely with internal teams and reseller partners, you will help customers accelerate digital transformation, maximize the value of their technology investments, and identify opportunities for continuous improvement. You will report to the Manager, Customer Success Manager. Responsibilities Leverage your Design & Manufacturing industry knowledge to understand customer business challenges, operational processes, and engineering workflows, providing relevant guidance to improve efficiency, productivity, and business outcomes Act as a trusted advisor to customers, engaging in consultative discussions to understand their business priorities, identify opportunities for process improvement, and align Autodesk solutions with their strategic objectives Guide customers through onboarding and adoption of Autodesk solutions, accelerating time to value by sharing industry best practices, recommending relevant resources, and supporting the adoption of new technologies and workflows Co-create, execute, and maintain Customer Success Plans for selected accounts, establishing clear business outcomes, adoption objectives, measurable success metrics, milestones, and shared accountability for agreed actions Identify opportunities to optimize existing design, engineering, and manufacturing processes, helping customers improve collaboration, streamline workflows, and advance their digital transformation initiatives Proactively monitor customer usage, adoption trends, engagement data, and health indicators to identify risks, uncover opportunities for improvement, and implement targeted strategies to increase product utilization and customer value Identify and engage at-risk customers, developing and coordinating mitigation plans with internal stakeholders and reseller partners to address adoption challenges, improve customer health, and support retention Partner with Sales, Technical Sales, Renewals, Technical Support, Client Services, and the reseller partner ecosystem to orchestrate customer success activities and deliver a coordinated customer experience Lead customer engagements, including discovery discussions, success planning sessions, adoption reviews, and business reviews, to track progress against agreed outcomes, demonstrate value delivered, and identify areas for continuous improvement Engage with stakeholders across customer organizations, including engineering leaders, manufacturing managers, IT teams, business decision-makers, and end users, to drive alignment and successful adoption Act as the voice of the customer within Autodesk, communicating industry-specific feedback, escalating critical issues, and collaborating across teams to remove barriers to customer success Minimum Qualifications 3+ years of professional experience in the Design & Manufacturing industry , gained through roles in engineering, product design, manufacturing, technical consulting, solution implementation, industry-focused account management, or similar functions Understanding of Design & Manufacturing business processes, industry challenges, and workflows, such as product design and development, CAD/CAM, engineering data management, manufacturing operations, or digital transformation Demonstrated ability to understand customer business challenges, identify opportunities for operational improvement, and translate technical or industry knowledge into tangible business value Strong consultative and customer-facing skills, with the ability to lead discovery conversations, engage stakeholders, and build trusted relationships with business and technical decision-makers Customer-first mindset, with a passion for helping organizations improve processes, adopt new technologies, and achieve measurable outcomes Strong communication, relationship-building, and stakeholder management skills, with the ability to explain complex technical concepts in a clear, business-oriented manner Strategic thinking, analytical capabilities, and organizational skills, with the ability to manage multiple customer priorities and proactively drive results Ability to collaborate effectively with cross-functional teams, external partners, and stakeholders at different organizational levels Fluent English required; fluency in at least one Nordic language (Swedish, Danish, Norwegian, or Finnish) preferred Preferred Qualifications Previous experience in Customer Success, Account Management, Solutions Consulting, Technical Sales, or customer-facing roles within the D&M industry Experience supporting digital transformation initiatives, engineering process optimization, software implementation, or technology adoption within manufacturing organizations Experience working with Business and Midmarket customers in manufacturing, industrial machinery, automotive, consumer products, or related industries Familiarity with Customer Success methodologies, success planning, customer health metrics, or CRM platforms #LI-MM2 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 41,000 EUR and 60,500 EUR Annual. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.