EXPLORE YOUR NEXT CHAPTER
Front Desk Agent Barcelona
Soho House & Co.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/13/2026
About this role
Soho House & Co. – Barcelona The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. Main Duties * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations. * Well- versed on standard operating procedures, menus, amenities and pricing. * Learn about all the different sites and how much Soho House has to offer. * Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom. * Manage guest lists, bookings on the floor level, club, roof, pool. * Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. * Assist guests by checking/ retrieving their coats and/ or items they left. * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. Requirements * A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skills. What we are offering? * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more