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Team Leader (Catalan - speaking) - On-site - Travel Industry EJ01
Concentrix Spain Business Process Outsourcing S.L.U.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 28
About this role
Job Title: Team Leader (Catalan - speaking) - On-site - Travel Industry EJ01 Job Description Ready to take the next step in your leadership career? At Concentrix, we’re looking for a motivated Team Leader to supervise and support a customer service team within the travel industry. If you’re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we’d love to meet you! Your responsibilities * Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring. * Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets. * Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed. * Ensure customer service delivery meets contractual requirements and business objectives. * Communicate goals, expectations, and relevant updates clearly to your team. * Support agents with escalated customer enquiries, providing guidance and expertise when needed. * Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration. * Follow company policies and procedures while promoting Concentrix values and a positive team environment. What we’re looking for * Proficient or bilingual in Catalan + English * An associate degree or equivalent qualification in a relevant field is preferred. * Two to four years of relevant professional experience is preferred. * Previous experience coaching, mentoring, or supervising team members. * Strong communication and interpersonal skills. * A results-oriented mindset, with the ability to motivate others and drive performance. * Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines. * The ability to remain calm under pressure and follow through on commitments. * Flexibility to adapt to business needs and working schedules. What’s in it for you - 39 hours/week permanent contract: rotative Monday to Friday from 09:00 to 18:00 - Salary 22.547,4 euros gross/year + up to 3500 euros gross/year in bonus + private medical insurance - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Career development programs and specialized courses Ready to take the lead? Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry. Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1774612 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Catalan (Required), English, Spanish Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.