People Shared Services Representative, II

Zebra Technologies Germany GmbH

Location: Berlin
Work arrangement: On-site
Job type: Full-time
Posted today

Apply on original website

Opens zebra.wd501.myworkdayjobs.com in a new tab. Check the address before sharing personal information.

Key skills in this ad

Skills and tools

ServiceNow
Administration
Data entry
Payroll
Doctor
Customer service
Call centre
Recruitment
HTML
Retail
Manufacturing
Logistics

Experience

2+ years of experience

About this role

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.

Essential Duties and Responsibilities:

Inquiry Handling & Support
Primary Point of Contact: Serve as the first point of contact for HR-related questions and queries from current and former employees, managers, and other stakeholders.
Ticketing & Queue Management: Respond promptly and accurately to inquiries regarding HR policies, procedures, benefits, and general information within the ServiceNow ticketing system.
Issue Resolution: Provide timely and accurate information by clarifying issues, researching answers, and following through to ensure cases are resolved.
Escalation: Maintain a deep working knowledge of People Team processes to answer customer questions and escalate complex issues to the appropriate specialist or team when necessary.
Employee Data & Systems Management
System Administration: Act as a 'system administrator' for the People Team system, maintaining accurate and up-to-date employee records in the HCM (Human Capital Management) platform and other relevant databases.
Data Integrity: Ensure accurate data entry, perform routine data audits, and run regular and ad hoc reports in line with business requirements.
Employee Lifecycle & Process Administration
Lifecycle Support: Facilitate and support core HR processes such as onboarding, offboarding, transfers, promotions, and other employee life cycle events.
Documentation: Assist People Team members and line managers in preparing offer letters, contracts, amendments, agreements, and required paperwork.
Payroll & Benefits Administration
Payroll Preparation: Prepare accurate and timely employee data for payroll processing.
Department Collaboration: Work closely with the payroll department to troubleshoot and resolve employee payroll problems.
Benefits Assistance: Provide assistance in benefits administration, including answering employee queries and explaining benefits programs.
People Partner Cooperation (Germany Operations)
German Administrative Support: Support localized HR processes, including issuing formal Job Certificates, managing occupational doctor information for personnel files, and coordinating pension and sickness process documentation.
Compliance: Actively work on expanding knowledge of German labor law to support local compliance.

Job Requirements:

High school diploma or GED; Associate degree is a plus
2+ years of experience in an automated customer service environment. Call center and benefits experience preferred.
Excellent verbal and written communication skills.
Team player
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person.
Ability to independently execute an action plan following documented policies and procedures.
Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points.
Ability to learn and navigate new software quickly.
English compulsory and other languages a plus

Benefits:

30 days of vacation
Up to 32 hours paid time off per year to volunteer with a charity of your choice
Reward & Recognition scheme - earn points to spend online
Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
Annual bonuses based on financial results
Yearly salary increases according to individual performance
Employee referral bonus for bringing New Talent to Zebra
Pension Plan and Life Insurance
Access to an innovative online learning platform
Employee Assistance Program

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our [Zebra Privacy Policy](https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html).

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at [zebra.com](http://zebra.com).

Zebra

Better Every Day

Not finding the right fit? Let us know you’re interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Pay

Pay is not stated in the ad.

Estimate take-home pay for a figure you enter

Estimated take-home pay

Explore gross pay after typical payroll taxes for a work location.

Gross salary (EUR) Enter the salary in the selected country's currency.CountryFederal state City or area (optional)Tax filing profile

Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.