Project Manager Customer Service (m/f/d)

DSV

Location: Frankfurt Am Main, Hesse
Work arrangement: On-site
Job type: Full-time
Posted Oct 15

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Key skills in this ad

Skills and tools

Project management
Customer service
Logistics
Supply chain
Recruitment
Transport

Languages

English

Qualifications

Bachelor’s degree

Picked out automatically from the employer's ad. Read the full description before applying.

About this role

Job Req Number: 130758

Arbeitszeitmodel: Vollzeit

Division: DEU - Schenker Aktiengesellschaft (Road)

Standort: Frankfurt

Manager: Clemens Wollenweber

Bewerbungsfrist:

We are actively searching for a Project Manager Customer Service (m/f/d) Preferred location is Frankfurt or Copenhagen/Hedehusene, but locations elsewhere in Europe are also acceptable.

Your Benefits*

Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments

Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance

Onboarding: Extensive onboarding with an individual training plan

Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere

Variety: A diverse range of tasks with significant decision-making freedom at a global player

Flexibility: A modern workplace including a transparent flexitime policy

Development: Regular training and development programs, e‑learning offerings, and initiatives such as Talents@DSV to keep your skills up to date. Tailored development programs are also possible.

Job Purpose:

As a member of a progressive and highly motivated team at the Global Head Office of Division Road, you will play a key role in the further development of the Customer & Operations Services function.

The function covers key areas including Customer Service, Order Data Management, Pallet Exchange Management, Invoicing Services and Settlement.

As Project Manager Customer Service, Division Road Global , you will steer/guide the Customer Service across regions and countries. You will drive the further development and optimization of Customer Service processes, lead strategic projects and implement initiatives to enhance the customer experience while continuously improving service quality and productivity.

The primary focus of the role is Europe, with a global perspective and close collaboration across regions and countries.

Start here. Go anywhere…

Key Responsibilities:

Drive measurable improvements in Customer Experience, ensuring a better, faster, more reliable and consistent service for our customers

Refine and implement the Customer Service Operating Model across regions and countries

Drive initiatives with the country organisations to increase Customer Satisfaction and NPS

Improve service performance, including SLA compliance, response and resolution times, and First Contact Resolution

Harmonize Customer Service processes across countries while taking local requirements into account

Identify opportunities to increase service quality, efficiency and productivity

Education & Experience:

Ideally, you bring:

As an ideal candidate, you bring the following expertise and skills:

Bachelor’s degree or higher, preferably in Logistics, Supply Chain Management, Business Administration or a related field, combined with several years of relevant experience in Customer Service

Strong conceptual, analytical and problem-solving skills, with the ability to analyse, optimize and redesign processes based on practical experience and business requirements

Strong business and customer orientation, with a solid understanding of logistics, Road operations, Customer Service and customer expectations

Strong data and analytical capabilities, with the ability to use data to identify root causes, define improvement measures and demonstrate measurable impact

Strong project and change management skills, with the ability to successfully lead complex initiatives in an international organization

High degree of flexibility, commitment and ownership, combined with a proactive and solution-oriented mindset

Willingness to travel occasionally, both within Europe and internationally

Fluent English

What Success Looks Like:

Success in this role means creating measurable and sustainable improvements in Customer Service, service quality, operational efficiency and productivity across the Road organization.

Your Contact:

David Miller

P&O Talent Acquisition Partner

karriere@de.dsv.com https://www.dsv.com/de-de/karriere

Please apply with your complete application documents via Employee Central.

Please submit your complete application documents. To do so, create a profile, save it, and then click “Apply” again at the end.

People with severe disabilities and those with equal status will be given preferential consideration if they are equally qualified.

Benefits may vary depending on location or division.

DSV – Global Transport and Logistics

Was bewegt dich?

Bei DSV bewegen wir mehr als nur Güter. Wir bewegen Karrieren, Ambitionen und Chancen.

Mit rund 150.000 Kolleg:innen in über 90 Ländern sind wir weltweit führend in der Transport- und Logistikbranche. Doch was uns wirklich stark macht, sind die Menschen, die unsere Dienstleistungen und Lösungen jeden Tag mit Leben füllen. Ob im operativen Bereich oder in der Zentrale – jede Rolle trägt dazu bei, dass Lieferketten funktionieren und unsere Welt in Bewegung bleibt.

Bei uns wirst du Teil eines Teams, in dem du Verantwortung übernimmst, eigene Ideen einbringst und Entscheidungen triffst, die wirklich etwas bewirken. Es ist ein Ort, an dem Menschen, Karrieren und Ideen vorankommen. Wir setzen auf transparente Kommunikation, echte Zusammenarbeit und ein Umfeld, in dem wir uns gegenseitig unterstützen, herausfordern und gemeinsam Erfolge feiern.

Start here. Go anywhere

Das ist unser Versprechen von Bewegung. Ein Versprechen, dass deine Arbeit wertgeschätzt wird und dein Beitrag wichtig ist. Und deine Karriere sich genau so entwickeln kann, wie du es dir wünschst.

Wenn du etwas bewegen, deine Karriere vorantreiben und Teil von etwas Größerem sein möchtest – dann bist du bei DSV genau richtig.

Besuche dsv.com und folge uns auf LinkedIn , Instagram und Facebook .

StartHereGoAnywhere #LifeAtDSV

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