In unserer Gesellschaft QVC eDistribution LLC & Co. KG suchen wir im Bereich: Customer Service Support – (CSS) in unserem Logistikzentrum in Hückelhoven ab dem 01.01.2027:
Mitarbeiter:in Retouren- und Kundenservice (m/w/d)
Teilzeit (20Std./Woche), unbefristet
Dein Arbeitsplatz:
Diese Position ist vor Ort und erfordert tägliche Anwesenheit in unserem Logistikzentrum Hückelhoven
Arbeitszeiten im Schichtdienst
Deine Aufgaben:
Bearbeitung und Klärung von unvollständigen sowie archivierten Kundenretouren und internen Klärungsfällen aus dem Retourenprozess sowie dem Bereich Outbound
Ansprechpartner für logistikbezogene Kundenanfragen, insbesondere für Call Center sowie bei telefonischer und schriftlicher Klärung von Reklamationsfällen mit unseren Kunden
Organisation der Ersatzteilbevorratung und Versand von Ersatzteilen an Kunden
Pflege von Datenbanken und Erstellung aussagekräftiger Reports zur Sicherstellung der Datenqualität und Auswertung relevanter Kennzahlen ((Weitere übergeordnete Ergebnisse))
Schnittstellenkommunikation und enge Zusammenarbeit mit allen beteiligten Fachabteilungen zur effizienten Fallbearbeitung und Prozessoptimierung
Was Du mitbringst:
Ausgeprägte Kunden- und Serviceorientierung
Kommunikationsstärke und sicheres Auftreten
Gute Kenntnisse in den relevanten Systemen WMS, Siebel und CRM
Sicherer Umgang mit MS-Office und allgemeinen EDV-Anwendungen
Fließende Deutschkenntnisse in Wort und Schrift
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [workwithus@qvcgrp.com](mailto:workwithus@qvcgrp.com) for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Join Our Team!
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
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