Customer Service Specialist, Spare Part & OMS

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Customer Service Specialist, Spare Part & OMS | JobCheckPoint

At Weber Blackstone, we believe the best moments happen outdoors while enjoying delicious food with your favorite people. We lead the industry in innovation, design, and consumer delight, and we’re fueled by people who are curious, bold, and collaborative. Whether you’re a seasoned pro or exploring a new craft, we want Weber Blackstone to be the spark that ignites your next career move. Join us on our journey to create world class products that redefine and reimagine outdoor cooking and deliver exceptional experiences for generations to come. Come be part of our BBQ!

Role Overview

Forecasting

Responsible for spare parts forecasting across multiple EMEA markets, including DACH, Southern Europe, Poland, Czech Republic, South Africa, and Emerging Markets.
Ensure spare parts availability throughout the year to support warranty and customer service requirements.
Develop forecasts based on historical data, seasonal demand, and business trends while avoiding excess inventory.
Support new product launches by defining initial spare parts requirements and ensuring availability at launch.
Collaborate closely with Demand Planning to manage spare parts throughout their product lifecycle.

Operational Responsibilities

Monitor daily stock levels, incoming shipments, and warehouse availability across multiple locations.
Identify and mitigate supply risks through stock transfers, expedited shipments, and proactive planning.
Coordinate inventory movements between EMEA countries to optimize availability.
Escalate forecasting, supply, and logistics issues to minimize customer impact.
Act as the key contact for spare parts availability and inventory-related enquiries.

Reporting & Analysis

Report on backorders, inventory shortages, and spare parts availability.
Communicate lifecycle changes, substitutions, and supply risks to relevant stakeholders.
Track and report costs associated with grill replacements resulting from unavailable spare parts.
Provide analysis and recommendations to support business and inventory decisions.

SAP & Order Management

Monitor and resolve blocked or stuck orders within SAP.
Identify root causes of order issues and implement preventive actions.
Maintain open orders, reject blocked orders where appropriate, and remove outdated sales orders.
Review substitution options for open customer orders to improve fulfilment rates.

Administrative Responsibilities

Support supervisors, customer service teams, and other departments with spare parts and product-related enquiries.
Ensure access to technical drawings, schematics, and product documentation.
Provide expertise for special product and article requests.

Experience

Working in a specialist capacity for a Customer Service team, ideally for a premium consumer goods brand
Excellent English written and verbal communication skills
Previous analytical experience a distinct advantage
Proficient in MS Office package, CRM platform, SAP

Knowledge

Use of Zendesk, SAP (and/or Navision), payment systems and all other platforms regularly accessed by the Customer Service team
Fundamental understanding of forecasting spare parts on historical data and needs of the customer and lifecycle. Assist customer service issues at any point in the process & to recommend process improvement.
Strong project management, multitasking and decision-making skills
Ability to interpret technical information and convert to clear communication

Expertise

‘Analytically minded’ – uncovering root causes through practical troubleshooting of the forecast, connected technology and logistics.
Analytical and comfortable reporting performance data
Consumer focused

Weber Blackstone brings together two iconic names in outdoor cooking, united by a shared passion for creating exceptional experiences around the grill and griddle. Formed through the combination of Weber and Blackstone in 2025, we build on the strengths, expertise, and heritage of both companies to shape the future of outdoor cooking. With a commitment to quality, innovation, and a consumer-first mindset, we empower our teams to create products and experiences that bring people together and elevate outdoor cooking around the world.

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Customer Service Specialist, Spare Part & OMS

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