Quality Assurance Lead Nurse

International SOS

Location: Neu-Isenburg
Work arrangement: On-site
Job type: Full-time
Posted Oct 15

Apply on original website

Opens careers.internationalsos.com in a new tab. Check the address before sharing personal information.

Key skills in this ad

Skills and tools

Testing
Nursing
Patient care
Customer service
Doctor
Audit

Experience

minimum of 3 years nursing experience

Languages

German
English

Picked out automatically from the employer's ad. Read the full description before applying.

About this role

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the Role

Location: Germany

Contract type: Full time and contract until April 2028

We are looking for a Quality Assurance Lead Nurse (known internally as a Near Patient Quality Assurance Lead) to champion high standards of patient care and drive continuous service improvement across our near patient nursing teams. In this home‑based role, you’ll work closely with global quality colleagues, TRICARE partners, beneficiaries, medical providers, and local teams to enhance customer experience, monitor quality performance, and ensure safe, effective service delivery. You’ll lead quality initiatives, oversee service recovery processes, analyse provider outcome data, and support audits, credentialing, and corrective action planning to uphold the TRICARE Overseas Program’s clinical quality standards.

This role is based from home, with occasional travel to healthcare provider sites in the region.

Key Responsibilities

Lead quality initiatives, processes and oversight of customer service / service recovery responses, in partnership with the in-country teams.

Ensure that documentation of compliments, complaints, grievances and Prevention Quality Indicators (PQI) are captured in our customer feedback system (RiskMan360) and track corrective action plans that result from investigations of grievances, Quality Incidents, customer feedback and defect trends.

Responsible for driving support for the Clinical Management Program / Clinical Quality Oversight Plan through the collection, collation and analysis of provider level data relating to the quality outcome program.

Support the Lead Country Physician in raising and maintaining the quality of the near patient nurses’ assessments through case reviews and case feedback.

Support provider visits to develop relationships with the provider quality team, to support site assessment visits and to drive the regular update of clinical outcome data from providers.

In consultation with the Clinical Quality Assurance and Innovation Lead and the Head of Clinical Quality define, implement, and administer key service quality guidelines and procedures.

Set targets for improvements in service quality to drive up standards in beneficiary satisfaction and safety of care.

Implement proactive service quality improvement plan and initiatives, ensuring all parties understand their role in the plan.

Ensure patient expectations are met from start to finish and work with local healthcare providers and near patient teams where Patient Reported Experience Measures (PREMS) describe poor beneficiary centric care.

Assist with targeted training of employees to ensure consistent and high-quality levels of customers service support.

Conduct regular internal reviews on service delivery through case reviews and clinical audits, providing feedback to the teams, physician leads and the quality team.

Work with the Head of Clinical Quality to ensure appropriate capacity and support in place to complete audits and conduct workshops / focus groups.

Collaborate with other members of the quality team in preparing and implementing training and development plans and in mentoring country team.

Assure that all appropriate personnel are trained on all SOP’s and that SOP’s are readily assessable to them.

Participate in projects related to quality improvement initiatives.

About You

Graduate nurse with a minimum of 3 years nursing experience

Experience in one or more of the following fields: o Healthcare quality management/assurance o Medical facility accreditation in one or more areas o Implementation or conducting of medical facility or departmental review/audit programs o Medical facility administration in provision of healthcare services o Medical outsourcing of services to provider network o Healthcare network development / management o Familiarity/experience with international healthcare - either working/interfacing in international healthcare environment o Healthcare insurance or medical/travel assistance in area of managed healthcare utilizing provider networks

Proficient in German and English

Identifies and acts on potential problems and / or difficulties

Demonstrates appropriate listening skills

Demonstrates effective problem-solving skills and lateral thinking

Able to work under pressure and to prepare accurate and timely reports

Why This Role Stands Out

A warm, supportive, and globally connected team

A unique role combining patient care, quality, and nursing knowledge without shift work

A diverse, inclusive organisation with colleagues across the world

The chance to make a real difference for military families living abroad

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!

Pay

Pay is not stated in the ad.

Estimate take-home pay for a figure you enter

Estimated take-home pay

Explore gross pay after typical payroll taxes for a work location.

Gross salary (EUR) Enter the salary in the selected country's currency.CountryFederal state City or area (optional)Tax filing profile

Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.