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C005419 Senior Project Transition Manager (NS) - FRI 13 Nov RELAUNCH
EMW, Inc.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 3 days ago
About this role
Deadline Date: Friday 13 November 2026 Requirement: Senior Project Transition Manager Location: Wiesbaden, DE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 350 Required Start Date: 7 December 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role: Project Transition to Operations * Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support. * Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers. * Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place. * Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection. * Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations. * Manages early life support and closes transition only when agreed service performance has been demonstrated. * Captures and applies lessons identified to improve future transitions. Local Operations Management (Wiesbaden) * Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements. * Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction. * Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose. * Ensures asset and configuration management records for the location are accurate and complete. * Coordinates local business continuity and service recovery arrangements. Incident and Problem Management * Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels. * Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders. * Escalates unresolved incidents and facilitates recovery following resolution. * Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented. * Analyses incident and problem trends to reduce recurrence and improve service stability. Change Management * Manages the change control process for services and assets at the location and for services in transition. * Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards. * Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations. Service Level Management * Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts. * Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions. * Provides accurate and regular performance reporting to NCIA management and customers. * Drives continual service improvement across processes, tools and third-party delivery. Cost, Resource and Vendor Management * Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting. * Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded. * Identifies cost optimisation opportunities without compromising service levels or security. * Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required. Specific Working Conditions: Occasional travel within NATO nations, including to operational sites, may be required. Requirements Skills, Knowledge & Experience: * The candidate must have a currently active NATO SECRET security clearance * A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience. * Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post. * Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role. * Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management. * Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality. * Demonstrable track record of transitioning projects or new capabilities into live operational service. * Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level. * Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment. * Experience in budget and cost management, including forecasting, cost control and financial reporting. * Proven experience managing vendors and contractors against contractual and service level obligations. * Experience leading multidisciplinary teams in an international environment. * Excellent communication, negotiation and stakeholder management skills. * Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure. * ITIL 4 Foundation (or ITIL v3 Foundation). * Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner. Desirable Qualifications * Experience in NATO, military, defence or other international organisations. * Experience with deployable CIS or mission-critical communications services. * ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification. * Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management). * Knowledge of NATO procurement and financial processes. * Working knowledge of German.