FOC Senior Professional Crew Care

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FOC Senior Professional Crew Care | JobCheckPoint

YOUR TASKS: The Flight Operations Control Senior Professional reports to the Manager FOC – Crew care & FOC Support and is first point of contact for all catering issues as well as for the administration of the crew sleeping facilities for own- and third-party flight crews. He/She supports the Flight Operations Control team on a 24/7 basis taking care of all delegated administration tasks. Catering: Determine Catering entitlements with checking Flight Crew Rosters according to FDP in AIMS Decision making about size of catering according to rotations/stations and length of ground time Administration of and communication to all catering suppliers Daily Catering Orders for scheduled, Charter-Out flights & ad-hoc flights for EAT B757/A300 & A330 fleet as well as supporting DHK/DHA & ASL with ad hoc orders Consideration of special catering orders by pilots (allergy) Catering data Updates/generating Catering Overview/ uploading Catering Overview to Aviobook First point of contact for all catering issues Crew Sleeping Facilities: Monitor crew entitlement/capacity of Crew Sleeping facilities Administration of all Check In and Outs via a room booking software Handing out Crew Sleeping badges, activate the access for dedicated single rooms/replacement orders in case they won’t be returned Coordinating cleaning of rooms/bunks after check out of crew members First point of contact for all Crew Sleeping facility issues regarding optimization/coordination & complaints or necessary room changes Hotac: bookings in the European and Intercontinental DHL Network Forwarding of ad-hoc changes to the affected crews and to the Crew Scheduling department Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD/MOC) including generating new profiles in the Jumpseat tool General Tasks: Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines Checking status if flight plans are submitted in Aviobook and if not, contacting crews Coordination of airside/landside transportation if required Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (I-Pads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc.) Manage Lost & Found for all fleets First point of contact for all issues belonging to FOC / distribute/forward information to all FOC members / pass through information for flight crews on counter Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC YOUR PROFILE: Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other Several years of working experience (preferably in DHL aviation environment) Excellent in English and German skills (spoken/written) Experience of operating in a fast-paced environment Computer literate-proficient in the use of MS Office preferred AIMS/Netline Ops Strong interpersonal skills Ability to perform in a team Ability to communicate with people under stress Knowledge and understanding of airline operations and DHL transport business Excellent organizational skills and accurate working style Ability to work independently, well-structured, reliably and with dedication Willingness to work in shifts Flexibility to adjust to new situations High degree of service orientation OUR OFFER: A workplace at a Great Place to Work for the world’s most awarded TOP Employer 2026 An international work environment with colleagues directly at the airport Training opportunities tailored to your personal development Career advancement opportunities within the company Language courses suited to your personal level (German, English) Additional health insurance with a generous budget and various health offers Company-supported daycare places Employer-subsidized 24/7 staff cafeteria and free beverage offer Very affordable job tickets JobRad, also available as an e-bike Parking spaces and free e-charging stations Discounted flight tickets for private use Exciting team and company events Gym and sports activities on our LEJ Campus Pay according to collective agreement Option for additional time off BECOME PART OF THE TEAM: We look forward to receiving your application via our online system.

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FOC Senior Professional Crew Care

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