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Parts Journeyperson (Chargehand)
Finning
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Come join Finning Canada! Finning Canada is seeking a Parts Journeyperson in Edmonton, AB. As the Parts Journeyperson, your primary responsibility includes developing and maintaining customer relationships, providing sales support for telephone, walk in and shop parts needs, as well as effectively managing all facets of the parts ordering process and system. What’s in it for you? • $52.60 - $58.44 • Industry leading Employer paid benefits • Employee Share Purchase Plan options • RRSP and Retirement Plan options • Boot Allowance • Employee Rewards – exclusive access to discounts and perks • CAT Certified Training If you embrace challenges, are customer focused and thrive in an environment that values hard work and integrity, with ample opportunities for growth and development, Finning Canada may be the next opportunity for you. We look forward to you joining our team! Job Description: Basic Functions: * Work independently and/or in a leadership capacity directing and allocating work for short, mid or long term jobs or projects * Ensuring safety standards are maintained * Instruct others in the performance of their work, manage the quality and quantity of work through the use of the technology tools we have in place * Train and mentor new employees and apprentices * Supporting annual review process by providing input and assisting with employee development discussions * Support parts phone, email, chat and counter sales duties * Implementation of parts initiatives and process * Provide leadership and guidance by being the subject matter expert * Ongoing develop and mentoring of existing staff * Adherence to communication swim lanes * Involved in the hiring and interview process of parts related roles as required * Promoting of diversity and inclusion * Advocate for Parts teams, involvement in Finning Safety culture. * Advocate Parts teams engagement to improve the customer experience – NPS Roles and Responsibilities: * Scheduling with input from RPM and manage to overtime budgets * Shift Coverage * Holiday Coverage * O/T Coverage based on seniority * Emergency Call in * Communication conduit between management, departments and employees (excluding disciplinary actions) * Support health and safety documentation, supporting training and scheduling * All aspects of order processing, quotes, follow ups and logistics regardless of channel * Delegation of workflow with support from RPM’s where applicable * Supporting data, account and order integrity as it relates to Finning’s information systems i.e CRM, ERP, Call Application etc. * Technical parts inquiries * Receiving Policy (Inspection of goods, Pricing, qty, condition) * Adherence to Supervisor Purchasing limits and approvals * Core policy and inspections * Observing and following corporate Parts Returns Policy * Provides guidance on stocking levels * Non warehouse related purchasing and receiving (where necessary) * Other duties as required and appropriate Important Details: * This position is based in Cranbrook, BC on a 5x2 shift. (Monday-Friday) * Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement * Candidate selection will be in compliance with the terms of the current Collective Agreement Qualifications: * Strong product knowledge and communication skills * Self-motivated with outstanding leadership skills and the willingness to contribute positively to a quality team environment * Computer literate and possess excellent organizational, interpersonal, and communication skills * Knowledge of Infor, Parts Viz, SIS 2.0, TMI, MPI, DBS system, Aims, Saleslink/Salesforce, DPC and Antares and previous experience in inventory control, P.C.R. programs and parts marketing programs are considered essential. * Microsoft Office proficiency is essential. * Post-secondary supplementary education and supervisory skills will be assets Succession Planning: This role would be considered as a lead into a management role. Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS * Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. * Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. * Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. * Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. * Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. * OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.