Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities:
Ensures Customer Satisfaction
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
- Follows all Safety and Loss Prevention policies and procedures.
- Using appropriate safety procedures with all equipment.
Competencies:
- Communicates Effectively
- Customer Focus
Skills:
- Interpersonal skills
- Organizational skills
- Attention to detail
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
- Highschool Diploma or Equivalent
Minimum Years of Work Experience:
- 1 to 2 years Retail experience
Minimum Leadership Experience:
Certifications:
Other Requirements/Assets:
As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.
