Veterinary Reception Location: North Vancouver, BC. Employment Type: Full Time Level: Experienced 2 years minimum Compensation: $21.00 - $24.00 per hour depending on experience and skill. Schedule: Will include some evenings (12 pm - 8 pm) per week and occasional Saturdays. Lynn Valley Animal Hospital is currently welcoming an experienced Veterinary Receptionist to join our team.
We are looking for someone who wants to grow with our team, build lasting relationships, and become a long-term, valued member of our veterinary hospital. We hope to find someone who sees this opportunity as more than just a job, but as a place to build a career!
Key Responsibilities:
Welcoming clients and patients in a warm, professional manner Managing check-ins, check-outs, and appointment scheduling in our in-house scheduling system; training provided Handling incoming calls through our multiline system Assist with accounts receivable and invoicing, data tracking, inventory, ordering, and day-to-day administrative tasks. Prioritizing emails and client inquiries efficiently Coordinating communication between medical teams, specialty services and the referring community Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures Train and assist other associates on reception and customer service related duties. Assist in keeping the Standard Operations Procedure up to date.
Support the introduction of new programs and initiatives by showing enthusiasm, maintaining a positive attitude, and encouraging teamwork and participation Support team celebrations and help maintain a positive, welcoming atmosphere in reception Assist the veterinary team with various tasks and treatments as required. Willingness to participate in ongoing training and development to learn hospital operations, procedures and management practices Qualifications: 2+ years of experience as a receptionist or front desk customer facing role. Human or veterinary medicine preferable.
A professional and calm presence when assisting clients with questions, requests, or sensitive information Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments Strong knowledge of electronic medical records; training is provided for our in-house system Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe) Previous knowledge of Moneris POS terminals is an asset Strong attention to detail & accuracy when recording and relaying information What We Can Offer You Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days.
Annual CE Allowance.
Benefits:
Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness. Various career development pathways.
Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighborhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work.
Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
