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Operations, Air Export
DSV
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted yesterday
About this role
DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Vancouver, 1030 West Georgia St. Suite 3A, 5th Floors Job Posting Title: Operations, Air Export Time Type: Full Time Compensation: Salary starting at $53,500, plus eligible benefits, in accordance with experience and internal equity This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role SUMMARY The primary function of the Operations , Air Export is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines , warehouses and truckers is required. KEY DUTIES AND RESPONSIBILITIES • Daily management and coordination of shipments • Establish and coordinate schedules with carriers and tender shipments • Create, coordinate country specific documents • Adhere to all domestic and international shipping regulations • Track and trace all shipments • Prepare and publish reports, as requested • Proactively identify problems and swiftly implement the appropriate solutions • Confirm rates with carriers • Responsible for cost containment of shipments, via accounting system • Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery • Ensure all DSV KPIs met throughout the movement of the shipment • Lane analysis required on orders to select the most appropriate mode of transport within customer requirements • Daily Communication with customers on relevant issues and resolution • Manage new account implementation from standard operating procedure to execution Quality, Health & Safety: • Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. • Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. QUALIFICATIONS Education and Experience • A minimum of two years international transportation industry experience or, • Education in supply chain logistics, international transportation, or a related field of study. • Experience in the transportation or logistics of perishable products is an asset. • CIFFA certificate, an asset • Dangerous Goods Certification, an asset • Authorized Cargo Representative (ACR) designated status, as required • GDP Training, if required Skills and Competencies • Good command, both verbal and written, English skills. • Ability to create collaborative engagements and active listening • Service oriented and able to resolve customer grievances • Strong interpersonal skills, building professional relationships internally and externally • Strong problem-solving skills and analytical skills • Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results • Both a team builder and a team-player • Excellent organizational and time management skills Language and Computer Skills • English is the principal language for this position, additional languages may be required in other locations. • Ability to communicate effectively in a diverse multicultural environment. • Microsoft Office suite • CargoWise experience, an asset Physical Demands • Prolonged periods sitting and standing at a desk and working on a computer • Regular working hours apply for this position, at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn , Instagram and Facebook StartHereGoAnywhere #LifeAtDSV DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.