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Sr. People Solutions Business Partner
Concentrix Technologies Services (Canada) ULC
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 10 days ago
About this role
Job Title: Sr. People Solutions Business Partner Job Description We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Position Summary As an HR Leader at our Oshawa, Ontario site, you will play a key role in shaping an engaging, high-performing culture for our game-changers. This onsite role is ideal for a self-motivated, relationship-driven HR professional who thrives in a fast-paced environment and brings strong critical thinking, a tech-focused mindset, and a passion for supporting people and business outcomes. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. * Lead, design, evaluate, analyze, and implement Human Resources activities, including employee engagement and relations, compensation and benefits, talent and performance management, to support short-term business strategy. * Serve as a trusted advisor to management through strong cross-departmental partnerships on team member performance, management practices, HR policies, talent management, and compensation. * Lead a team in responding to complex employee concerns and partner with appropriate stakeholders as needed, including managing escalated or highly sensitive issues. * Guide the team in interpreting HR policies, best practices, resources, and tools to deliver innovative, proactive Human Resources solutions aligned to organizational strategies. * Facilitate HR learning sessions on topics such as performance management, HR policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation. * Present HR training programs to leadership teams as needed. * Direct the team in analyzing key Human Resources metrics, consulting with management, providing recommendations, and developing clear visuals to communicate findings. * Conduct workplace investigations and prepare documentation requirements for labor-related cases, with a focus on issue resolution within the assigned region. * Manage and facilitate the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology. * Maintain and apply knowledge of progressive Human Resources practices, evaluate programs against trends and advancements, and recommend improvements to address business needs. * Communicate and reinforce Concentrix values, philosophies, and Leadership Behaviors to support a high-performing organization. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: * Are able to work onsite at our Oshawa, Ontario office. * Have 5+ years of Human Resources experience. * Have prior experience working with the Ministry of Labor and Human Rights Tribunal of Ontario. * Are well versed in Canadian employment laws and ESA. * Bring excellent written and verbal communication skills, including the ability to effectively present information to internal and external associates. * Have advanced Microsoft Office skills, including advanced Excel skills. * Have proven ability to organize and prioritize projects in a fast-paced, deadline-oriented business environment. * Demonstrate initiative, ownership, and a focus on continuous improvement. * Bring excellent attention to detail with the ability to comprehend, analyze, and interpret data. * Have experience using HR analytics, automation, generative AI, or other technology-enabled solutions to improve HR processes and business outcomes. It will be a plus if you: * Have a university degree. * Hold an HR certification. * Have experience with Workday. * Have experience supporting HR operations within a large-scale contact center, customer service, BPO, or similarly fast-paced operational environment. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle The base salary range for this position is $90,000 - $100,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Nov 16, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” LI-Onsite Location: CAN Oshawa Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Opportunity Statement: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [app.acco@concentrix.com](mailto:app.acco@concentrix.com). All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. For further information on available work provinces and Equal Employment Opportunity as an applicant, please click [HERE](https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/) Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.