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Directeur Résident, Montreal
Realstar
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 5 days ago
About this role
What we offer to employees Salary + apartment suite included Employer paid benefits Quarterly bonuses based on property performance Annual bonuses based on personal performance Ongoing training programs Awards for years of service Opportunity for career development Inclusive and diverse work environment Annual holiday parties & summer BBQ’s Responsibilities: Customer Service Greet and interact with residents in a friendly and professional manner Promote a welcoming atmosphere Demonstrate excellent customer service and a "can-do" attitude Attend to resident concerns and service requests within 24 hours Follow up with residents to ensure a high level of customer satisfaction Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations Organize, promote and execute resident events (i.e. holiday parties & summer barbeques) General Cleaning Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops Knowledge and safe handling of cleaning chemicals Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready Dust fire hose cabinets, bells and elevator tracks to minimize excess debris Monitor and clean of garbage chutes, garbage and recycling rooms Collection of garbage and recycling bins in coordination with the city waste schedule Knowledge and understanding of the safe handling of cleaning materials (WHMIS) Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways Property Maintenance Assist residents how to complete maintenance requests through the proper channels Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required Fire Safety Knowledge of fire and life safety response systems (fire alarms and detection systems) Assist in emergency procedures Qualifications Previous or similar property management experience an asset Strong customer service skills Good written and verbal communication skills Basic computer and keyboarding skills Ability to perform general cleaning duties, and minor maintenance repairs Must be able to lift up to 50 lbs. Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances) Fluent in English and French (applicable to Quebec only) QC