Directeur, Opérations de détails Uniprix-Proxim

MCD McKesson Canada Corporation / La Corporation McKesson Canada

Location: Saint-Laurent, CA-QC
Work arrangement: On-site
Job type: Full-time
Posted 26 oct.

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Key skills in this ad

Skills and tools

Retail
Sales

Experience

Minimum of 10 years of experience
Minimum of 5 years of experience

Languages

English

Qualifications

About this role

Résumé de l'emploi

Relevant du Directeur principal, opérations de détail et aménagement, le titulaire du poste dirige les secteurs des opérations de détail pour Uniprix et Proxim. Il est responsable de la croissance des ventes auprès des membres Uniprix et Proxim en maximisant l'efficacité opérationnelle, l'excellence d'exécution et l'adoption des priorités d'affaires à travers le réseau.

À travers une équipe de gestionnaires responsables de leurs secteurs respectifs, il traduit les orientations du secteur en priorités opérationnelles, mobilise les équipes autour des résultats attendus et veille à l'application uniforme des standards, programmes et processus. En collaboration avec les équipes de commercialisation, d'activation de la performance, d'aménagement, de distribution, des technologies et des services aux membres, il s'assure que les opérations contribuent à l'amélioration de l'expérience client, à l'augmentation des ventes et à la rentabilité du réseau.

Principales responsabilités

Diriger, mobiliser et développer les responsables des opérations Uniprix, des opérations Proxim et des opérations cosmétiques.
Établir les attentes, assurer la gestion de la performance et développer l'autonomie, le leadership et l'imputabilité des équipes sous sa responsabilité.
Assurer la réalisation du plan d'affaires ainsi que l'atteinte des objectifs de ventes, de rentabilité et de performance opérationnelle du réseau.
Identifier, prioriser et mettre en œuvre les leviers opérationnels favorisant la croissance des ventes, l'amélioration de l'expérience client et la fidélisation des membres.
Établir les priorités, coordonner les ressources et assurer l'alignement des équipes afin d'optimiser les résultats d'affaires du réseau.
Veiller à l'application uniforme des standards, programmes, processus et meilleures pratiques à travers les différentes bannières.
Définir, suivre et analyser les indicateurs de performance, identifier les écarts et mettre en œuvre les actions correctives requises.
Diriger les activités de gestion du changement liées aux initiatives stratégiques et aux transformations opérationnelles.
Agir comme partenaire auprès des différents secteurs de l'organisation afin d'assurer l'alignement des priorités et l'atteinte des objectifs communs.
Conseiller la direction relativement aux risques, opportunités et enjeux pouvant influencer la performance du réseau.
Maintenir une présence régulière sur le terrain afin de soutenir ses équipes, évaluer la qualité d'exécution et demeurer connecté aux réalités opérationnelles des pharmacies.
Gérer les ressources et budgets sous sa responsabilité et assurer le respect des politiques et exigences de conformité.

Exigences du poste

Formation

Diplôme universitaire en administration des affaires, gestion, commerce de détail ou dans une discipline connexe.

Expérience

Minimum de 10 années d'expérience en opérations de détail ou dans un environnement multisites comparable.
Minimum de 5 années d'expérience en gestion et développement d'équipes de gestion.
Expérience démontrée en gestion du changement, amélioration continue et gestion de la performance.
Expérience significative dans un environnement axé sur les indicateurs de performance, la croissance des ventes et l'atteinte de résultats d'affaires.

Compétences clés

Leadership mobilisateur et capacité démontrée à développer d'autres leaders.
Forte capacité d'influence et de mobilisation dans un environnement matriciel.
Excellente capacité de planification, de priorisation et de suivi.
Orientation résultats, exécution et imputabilité.
Solides aptitudes analytiques et capacité à transformer les données en actions concrètes.
Excellentes habiletés de communication et de gestion des parties prenantes.
Bilinguisme français et anglais

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Job Summary

Reporting to the Senior Director, Retail Operations and Store Design, the incumbent leads the Retail Operations teams for the Uniprix and Proxim banners. The role is responsible for driving sales growth across the Uniprix and Proxim member network by maximizing operational efficiency, execution excellence, and adoption of business priorities throughout the network.

Through a team of managers responsible for their respective sectors, the incumbent translates organizational direction into operational priorities, mobilizes teams around expected results, and ensures the consistent application of standards, programs, and processes. In partnership with Commercialization, Retail Performance Enablement, Store Design, Distribution, Technology, and Member Services teams, the incumbent ensures that operations contribute to enhanced customer experience, increased sales, and improved network profitability.

Key Responsibilities

Lead, engage, and develop the leaders responsible for Uniprix Retail Operations, Proxim Retail Operations, and Cosmetic Operations.
Establish expectations, manage performance, and develop the autonomy, leadership, and accountability of teams under their responsibility.
Ensure execution of the business plan and achievement of sales, profitability, and operational performance objectives across the network.
Identify, prioritize, and implement operational levers that drive sales growth, improve customer experience, and strengthen member loyalty.
Establish priorities, coordinate resources, and align teams to optimize overall business results.
Ensure consistent execution of standards, programs, processes, and best practices across banners.
Define, monitor, and analyze performance indicators, identify performance gaps, and implement corrective actions as required.
Lead change management activities related to strategic initiatives and operational transformations.
Act as a business partner with cross-functional teams to ensure alignment of priorities and achievement of shared objectives.
Advise leadership on risks, opportunities, and issues that may impact network performance.
Maintain a regular field presence to support teams, assess execution quality, and remain connected to the operational realities of pharmacies.
Manage resources and budgets within the area of responsibility and ensure compliance with company policies and requirements.

Position Requirements

Education

University degree in Business Administration, Management, Retail Management, or a related discipline.

Experience

Minimum of 10 years of experience in retail operations or a comparable multi-site environment.
Minimum of 5 years of experience leading and developing management teams.
Demonstrated experience in change management, continuous improvement, and performance management.
Significant experience working in a performance-driven environment focused on sales growth and business results.

Key Competencies

Strong leadership skills with a demonstrated ability to develop other leaders.
Proven ability to influence and mobilize stakeholders in a matrix environment.
Excellent planning, prioritization, and follow-through skills.
Strong results orientation, execution focus, and accountability.
Strong analytical capabilities with the ability to translate data into actionable business decisions.
Excellent communication and stakeholder management skills.
Bilingualism in French and English.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

McKesson is an equal opportunity employer.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions.

This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Current employees must apply through internal career site.Join us at McKesson!

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

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