The Citco Group Limited
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About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
The Transformation Office Process Design team aims to improve quality and efficiency across Citco Fund Services (CFS) through a combination of process re-design and process deep dives to help transform our organizations processes. We conduct quantitative and qualitative analyses on business operations to identify improvement opportunities and implement solutions through workshops, analysis and technology expertise.
Our team, a subgroup of the Transformation Office, is tasked with project and workshop execution, challenging processes and identifying global change, and reporting to Transformation Office and Business executive teams. In addition to leading the execution of key strategic initiatives, we are commonly expected to facilitate conversation, conduct analyses, and produce succinct reporting to senior management.
The Transformation Office is seeking an experienced Sr. Process Analyst to support Process Design team in driving operational efficiency initiatives. You will (a) lead data gathering and complex analysis; (b) create detailed process documentation and recommendations; (c) manage project documentation and status updates; and (d) contribute to the implementation of process improvements. This role offers an opportunity to apply analytical expertise while working with experienced professionals in a global organization.
Critical Thinking
Advanced analytical skills with strong attention to detail
Ability to understand complex business processes and workflows
Strong problem-solving capabilities with ability to recommend solutions
Experience in process analysis and improvement methodologies (i.e. Lean Six Sigma, Design Thinking etc.)
Ability to synthesize large amounts of qualitative and quantitative information into clear themes, insights, and recommendations
Experience identifying opportunities to simplify, standardize, or centralize processes across multiple business units.
Ability to evaluate organizational structures, decision-making models, and ownership frameworks to support transformation initiatives.
Ability to assess and document current and target operating models, including roles, responsibilities, governance, and service delivery structures.
Communication / Soft Skills
Strong written and verbal communication skills
Ability to work effectively with stakeholders at various levels
Excellent organizational and time management skills
Ability to confidently and appropriately present information to various audiences
Ability to work independently and lead small initiatives
Skilled in planning and co-facilitating workshops, interviews and stakeholder discussions.
Technical Knowledge
Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, etc.)
Experience with process mapping tools (Visio, Optix, Figma, etc.)
Strong data analysis and visualization capabilities
Proficient with SharePoint and collaborative tools
Strong proficiency with AI and intelligent automation technologies, including regular use of AI tools to enhance productivity, decision-making, problem-solving, and business outcomes.
3+ years of relevant experience in process analysis or improvement
Proven track record in data analysis and insights generation
Demonstrated ability to capture, synthesize, and distribute clear, accurate meeting minutes and action items
Strong background in creating executive-level presentations and documentation
Experience facilitating workshops, discovery sessions, stakeholder interviews, or requirements-gathering discussions.
Experience supporting or leading cross-functional transformation initiatives involving multiple business units and stakeholder groups.
You demonstrate strong analytical thinking and attention to detail
You have experience in process improvement initiatives and understand process improvement methodologies
You can manage multiple complex projects effectively
You're skilled at translating data into actionable insights
You have a track record of delivering high-quality work independently
Knowledge of financial services industry is preferred
Bachelor’s degree in business, or related field
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection
Job Info
Job Identification
20994
Job Category
Fund Accounting
Posting Date
10/16/2026
Job Schedule
Full time
Job Shift
Day
Locations
5151 George Street, Halifax, B3J 1M5, CA
(Hybrid)
Pay is not stated in the ad.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 16 oct.
