Client Care Specialist - Green Acres Animal Hospital

VCA Canada Green Acres Animal Hospital is currently recruiting for a customer service focused Client Care Specialist to join our team. This Part-time or full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

Of course along with this does come your fair share of puppy kisses and kitten snuggles! Additional responsibilities and qualities required for this role are; Create a warm and welcoming environment for our patients and pet parents Assisting veterinary staff with various tasks Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence Invoicing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment Comfortable talking to clients about prescription diets and medications Strong organizational skills General housekeeping duties; cleanliness of reception area and exam rooms Working closely with our veterinarians, RVTs, and support team to ensure a smooth patient experience Willingness to learn Ensuring fresh POPCORN is made daily (Yes, we have a popcorn machine!) We are looking for someone who is excited to learn and grow with us — but who understands that exceptional client service and reception will remain the foundation of this position. We are Looking For Someone Who: Loves working with people and providing excellent customer service Is friendly, approachable, compassionate, and professional Communicates clearly and confidently, both in person and over the phone Can remain calm and positive in a busy environment Is organized and able to multitask Has strong attention to detail Is comfortable handling difficult or emotional conversations with empathy Works well as part of a team Is dependable and willing to jump in and help wherever needed Has an interest in learning about veterinary medicine and animal care Is comfortable working with dogs, cats, and other animals Is eager to learn new skills and take on additional responsibilities over time Experience Veterinary reception or previous veterinary experience is an asset, but we are willing to train the right person .