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Service Manager, Calgary Crowfoot
Fountain Tire
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
Overview Fountain Tire Calgary Crowfoot is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. What Does Fountain Tire Offer? * Competitive wages based on experience: $25 - $30 per hour + Commission bonuses * Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement * Regular day shift schedules * Great discounts for you and your family on tires, parts, and mechanical services * The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store! As a Service Manager, your duties will include: * Overseeing and managing mechanical and tire services * Setting quality standards and maintaining the quality of all shop activities * Creating work orders and arranging bookings and communicating them to the technicians * Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up * Recommend tire service, specialty tire service, wheel and mechanical service to customers * Ensuring completion of shop maintenance and repair work * Addressing customer complaints and inquiries in a courteous, professional manner * Advising technicians of work that must be completed * Ensuring technicians compliance with company standards regarding quality, safety, and customer service * Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers * Maintaining the cleanliness of the shop Our ideal candidate has/is: * 3+ years of automotive industry experience required * Journeyperson status in the automotive service technician trade is an asset * Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment * Dedication to providing exceptional customer service * Proven leadership ability, with a strong focus on operations and business processes * Commercial vehicle inspection program and out of province inspection certifications * High level of integrity and accountability * Ability to develop and maintain effective relationships with team members and customers * Strong communication, and interpersonal skills * Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements * Flexible, patient, and calm when working with tight schedules Interested and qualified? Please apply on-line or in-store today!