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Customer Success Manager
Arobas Personnel Inc.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 14
About this role
Arobas Personnel is looking for a Customer Success Manager for a permanent position with one of its clients located in Boisbriand . *Remote : Hybrid- 3 days/week in the office* What will your day-to-day look like? You will act as a strategic partner to clients , including sports leagues, organizers, and federations. Your mission will be to ensure their success and satisfaction while driving optimal platform adoption throughout their season. Your key responsibilities Support clients as they onboard and begin using the platform following configuration, while providing proactive ongoing follow-up. Train and guide users to help them become more autonomous and act as a trusted expert when complex issues arise. Act as the voice of the customer , working closely with internal and technical teams to communicate real-world needs and contribute to continuous product improvement. Build strong, long-term relationships with clients and ensure their ongoing satisfaction and success. What we’re looking for Full professional fluency in both French and English: exceptional written and verbal communication skills in both languages. Candidates must be able to write and communicate in English with complete ease on a daily basis . Simply being “comfortable” in English will not be sufficient. Strong knowledge of amateur sports: a thorough understanding of the operational realities of the amateur sports ecosystem, including league and tournament management, registrations, scheduling, playoffs, rules and affiliations . Hands-on Customer Success experience within a B2B SaaS environment. Strong customer service, communication and relationship-building skills . • • A proactive and autonomous approach with strong problem-solving abilities and the capacity to handle more complex client situations.